Mail Services Assistant (CH12586)

University of Bath; Bath; On-site; GBP 22,000 - 28,000; Full time

Job description

Join our friendly and supportive mail services team at University of Bath and receive £1,000 new starter bonus*. Our Mail Services Assistant role is ideal for candidates who work well within a small team but who can also demonstrate initiative to enhance the customer experience.

About Us

The Role of the Mail Service Assistant is varied with responsibility for sorting, processing and the distribution of all incoming mail and parcels. You could be out and about on our Claverton Down campus making deliveries and collections or helping students through a customer focused counter service. Full details are available on job description via the link below.

Our student parcel collection centre is just one of the great services we providing to our resident students & we take great pride in providing a great student experience. Some IT experience is essential, as we process outgoing mail utilising modern Franking technology, and use modern tracking software & hardware to provide service excellence.

About You

The ideal candidate will be able to demonstrate:

• Good organisational skills
• Customer service experience
• Flexibility
• Good written and spoken communication
• Basic level of computer literacy
• UK drivers’ licence

A uniform, name badge plus all PPE appropriate to the tasks to be undertaken will be provided and must be worn.

The post is offered on a full-time permanent basis, working 36.5 hours per week. Hours are between 08:00hrs -18:45hrs on Monday to Fridays & 08:20 -12:30 on Saturdays. As it is 5 days out of 6 rota (Monday to Saturday), some Saturday working is expected on a rota basis.

Additional benefits to the list below include subsidised gym membership, flexible working options, career development courses & apprenticeships and wellness events and support. The opportunity to build staff relationships through social events and networking groups is also available. We are also closed over Christmas break but you are still paid for this period.

This role offers a Campus Services New Starter bonus* In addition to the great benefits Campus Services’ offers, we can offer you a £1,000 bonus. This is payable the month after successfully passing your six months’ probation.

This role is also eligible for the Campus Services Refer a Friend bonus* If a University staff member has ‘referred’ you to apply for this vacancy they may be eligible for a bonus. Please ensure when applying you select ‘Campus Services Employee Referral’ when answering the question ‘Where did you learn of this job?' and email [e-mail] the name of the person who referred you.

• Both bonuses are subject to terms and conditions, please contact [e-mail] if you have any questions regarding them.

What We Can Offer You

• a very generous employer contributory pension scheme
• generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
• we are a family-friendly University and with an increasingly agile workforce, are open to flexible working arrangements
• an excellent reward package that recognises the talents of our diverse workforce
• a wide range of personal and professional development opportunities
• a number of support options available for new and existing staff to help with the cost of some immigration expenses which you may be eligible for: Relocation allowance, Visa Reimbursement, Interest-Free Loan.

Find Out More About Our Benefits.
We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students, so we encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We are very proud to be an autism friendly university and are an accredited Disability Confident Leader; committed to building disability confidence and supporting disabled staff.

Find out from our staff what makes the University of Bath a great place to work. Follow us @UniofBath and @UniofBathJobs on Twitter for more information.

Closing Date: 28 Apr 2025

Department: Operations & Facilities Support

Salary: £22,743 Appointments at Grade 2 will receive an additional pensionable supplement to ensure a minimum hourly pay equivalent to £12.60 in line with Voluntary Living Wage.