Luxury Travel Consultant

Overview and what we offer

• Chester Office
• Refer a friend for £1000 bonus which is unlimited!
• Extra earning potential with Incentive Scheme
• Fam Trips
• Generous holiday entitlement
• Hotel and airline discounts
• Discounts on sporting events and tickets
• Employee Assistance including access to free counselling

Who we are

Elegant Resorts is one of the leading luxury travel brands in the UK which is part of The Portman Travel Group that includes If Only, Clarity Business Travel, Brighter Events, and Destination Sports Group.

Our awards

In 2022, Elegant Resorts was proud to have secured the Feefo Platinum Trusted Service 2022 award for a third year running; an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by its customers. Feefo gives Platinum Trusted Service awards to businesses that have achieved the Feefo Gold standard for three consecutive years or more.

We were also thrilled this year to be ranked in second place globally in the “Best Tour Operators” category, at the Conde Nast Traveller Readers’ Travel Awards, with a score of 97%, in recognition of our many years of experience and vast knowledge of our destinations.

Job Summary:

As a Luxury Travel Consultant, your primary responsibility is to help clients plan and book unforgettable luxury travel experiences. You will work with clients to understand their preferences, interests, and requirements and use your travel expertise to create customized travel itineraries. You will manage all aspects of the travel planning process, from booking flights and accommodations. You will also be responsible for building and maintaining relationships with clients and suppliers to ensure the highest level of service. Our specialty is focused on luxury destinations and tailor-made itineraries with a high average booking value. The successful candidate will be experienced in creating amazing journeys and working with key suppliers in the travel industry.

Key Responsibilities:

1. Understand clients' preferences, interests, and requirements to create customized travel plans.
2. Book a wide variety of worldwide luxury tailor-made holidays for clients face-to-face and over the phone.
3. Effectively communicate with clients to identify their needs and preferences and provide recommendations for destinations and accommodations.
4. Maximise sales and customer experience by suggesting excursions and upgrades.
5. Manage all aspects of the travel booking process, including booking flights and accommodations.
6. Build and maintain relationships with clients to enhance the travel experience and ensure repeat business.
7. Stay up-to-date with industry trends and developments to provide clients with the latest information and experiences.
8. Respond to client inquiries and resolve issues related to travel bookings.
9. Provide exceptional service to clients.
10. Provide expert travel advice on worldwide luxury destinations.
11. Strive to exceed personal/team revenue targets.

Qualifications:

1. At least 3-5 years of recent experience in luxury travel planning and booking.
2. Strong knowledge of luxury travel destinations and experiences.
3. Excellent communication and interpersonal skills.
4. Strong attention to detail and organizational skills.
5. Ability to work independently and as part of a team.
6. Customer service-oriented.
7. Proficiency in travel booking software and applications.