Loyalty Manager

Job Type: 12-Month Fixed Term Contract

Location: Chandos Street, London (Hybrid, 2-days a week in the office)

Hours: 37.5 hours per week

Salary: £Competitive, 25% colleague discount, 28-days annual leave pro rata and much more!

The Role

Are you passionate about delivering change? Experienced at implementing loyalty propositions? Keen to level up your career with the largest UK Health and Wellness Retailer?

At Holland and Barrett, standing still isn't an option and we're looking to the future ensuring our loyalty programme rewards our members for making better choices to add quality years to their lives. As our Loyalty Manager, you'll help design and implement a new market-leading loyalty proposition that will position itself as an authentic health and wellness partner to our members.

Key Responsibilities:

• Support the design of a newly shaped proposition from consumer research to implementation
• Oversee the implementation and launch of the newly designed proposition ranging from a new BVI to additional member benefits
• Partner with the internal communications team to design a communications plan to bring our store colleagues on the journey with us
• Lead the implementation of the new loyalty BVI creating a truly omni-channel experience for loyalty
• Design a brand fame-driving launch campaign that will drive mass reappraisal for loyalty at Holland and Barrett
• Work cross-functionally with Internal Teams: Technology, Marketing, Legal, Internal Communications, and Retail Stores

The Person

To be successful, we'd like you to show us that you have:

• Proven experience in launching new loyalty programmes or propositional designs
• A strategic and operational mindset
• Confidence working in a fast-paced environment
• Ability to build relations and rapport quickly
• Strong knowledge of industry trends and themes within Loyalty
• Experience managing agencies in adherence to deadlines

We're passionate about helping every colleague thrive across all dimensions of wellbeing, and we're committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues' unique and varying experiences, backgrounds, identities, and cultures - I am me, we are H&B.

Wellness begins with you, start your journey today.

At Holland & Barrett (H&B), we want to empower everyone to live healthier, happier lives. With over 150 years of experience in the industry, we are an internationally trusted brand and the largest health & wellness retailer in Europe. Our ambition is to become the world's most trusted wellness partner, chosen by over 100 million people globally.