Loyalty Manager

The Body Shop

The Body Shop has been here since 1976 and we're not going anywhere. It's an exciting time to join us as we're under new ownership and recruiting for some fantastic opportunities in our gorgeous new Head Office in Brighton.

We're looking for fellow pioneers of ethical beauty who are keen to drive our business in the UK and around the world. If that sounds like you, we'd love you to join us as we embark on our next chapter.

The Body Shop is committed to generating positive economic, social and environmental impact. We're fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who's not afraid to mix things up.

Your role in a nutshell

We are recruiting for an experienced Loyalty Manager.

The successful candidate will manage all Love Your Body Club related activities including delivery of promotions, marketing campaign and communications, and to support the Senior CRM & Loyalty Manager in the delivery of the re-launch of the programme. Responsible for delivering commercial KPIs focused on increased member revenue, engagement value and retention.

More about the role

1. Support the Senior CRM & Loyalty manager in delivering against Loyalty programme revenue targets (+£950K incremental revenue).
2. Deliver LYBC promotional plans (events, discounts, product promotions, sampling campaigns etc).
3. Project manage delivery of those promotional plans through supporting teams - CRM, Digital Marketing, E-Commerce.
4. Work with colleagues in marketing teams to produce and deliver promotional material for LYBC activations - emails, SMSs, social media, e-commerce digital content, and retail merchandising.
5. Work with Retail teams to maintain a curriculum of training materials to support the delivery of the LYBC programme.
6. Compile and share appropriate reporting on performance of LYBC programme with team and wider stakeholders.
7. Support the Senior CRM & Loyalty manager in the roll out of the current loyalty programme to the new technology platform, and build the strategy to optimise and relaunch the programme.

What we look for

1. Strong organisational skills
2. Manages complexity & stakeholders
3. Seeks accountability
4. Attention to detail
5. Commercial awareness and customer focused.
6. Project management
7. Ability to take initiative, ownership and accountability
8. Results focused, with a test & learn mindset

Benefits

Want to join the team at The Body Shop? Then please apply today!

As well as a competitive salary, here are just a few of the rewards that you can look forward to if you join us: a 6% non-contributory pension plan, 23 days holiday, 50% staff discount and access to product sample sales, access to Perks at Work, our online shopping channel with exclusive deals & discounts, as well as LOVE money to spend on your wellbeing and personal development.