Logistics Operations Manager

Want to be part of a hyper growth, fast paced, global business that is radically changing the decades old delivery universe as we know it? If so, read on, as we’re looking for a Logistics Operations Manager to join our team!

Our mission? To switch up the status quo and become the UK’s leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our InPost collection points, we’re bringing freedom to anyone with a parcel.

On our path to transforming e-commerce delivery in the UK, we’re building an unparalleled group of talent that’s hungry to help us disrupt the industry. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply-chain. We’re a passionate bunch and expectations are high, but we’re team players – collaborating, supporting, and leaving egos at the door.

About The Role

We’re on a mission to supercharge efficiency, boost courier performance, and streamline operations to deliver an outstanding service. Here’s how the Logistics Operations Manager supports this:

1. Tackling Missed Visits – Daily deep dives into missed deliveries, identifying hotspots, and working with depots to fix issues fast.
2. Eliminating Partial Collections – Tracking problem areas, holding depots accountable, and driving full collections every time.
3. Maximizing Capacity – Launching courier diversion projects, urban delivery innovations (Cargo Bikes, IP Shops, Milk Rounds), and resolving APM sync issues.
4. Boosting Courier Efficiency – Monitoring parcels per minute, optimizing handling materials, and refining sorting methods for speed and accuracy.
5. Building a Stronger Courier Workforce – Enhancing onboarding, training, and retention programs to create a high-performing courier network.
6. Ensuring Delivery Compliance – Cracking down on misreported deliveries, theft, and barcode issues while improving inspection and verification processes.
7. Smart Storage Prioritization – Making sure the right parcels get delivered first with a data-driven approach.

It’s all about precision, speed, and accountability—let’s make every parcel count!

What We Need From You

We’re looking for people who are ready for a fast paced environment, get their kicks out of problem solving and can balance getting today's stuff done, whilst building for the future. We’re looking for people with drive and natural curiosity – who want to do things differently. And do them brilliantly.

Lead, Innovate, and Drive Courier Excellence! We’re looking for someone with the skills and experience to transform courier operations at scale. If you thrive in a fast-paced, high-impact role, this is your chance to make a real difference!

1. Proven Leadership – Hands-on experience managing a large-scale courier network across multiple locations.
2. Courier Engagement Pro – Skilled in building relationships with both new and existing courier contractors.
3. Logistics & Stakeholder Influence – Strong background in central logistics, with the ability to engage, influence, and align stakeholders at all levels.
4. Project Management Powerhouse – Capable of running complex initiatives and driving improvements that optimize courier performance.
5. Problem-Solver & Innovator – Passionate about continuous improvement, root cause analysis, and efficiency gains.
6. Industry Connector – Collaborate with international courier teams to bring the best global practices to the UK.
7. Communication Expert – Strong interpersonal skills to connect, influence, and inspire at every level—from couriers to senior leadership.

Ready to travel? With 30 depots nationwide, you’ll be at the heart of operations, making an impact where it matters most.

If you’re ready to lead the future of courier logistics, we want to hear from you!

Perks of the job!

We love to reward our people for the great work they do:

1. Enhanced Annual Leave – 26 Days Plus the Option to Buy Additional Days per year.
2. Vitality Health Care – Stay healthy and happy with our top-notch health coverage.
3. Work from Anywhere – 4 Weeks per year.
4. Enhanced Parental Leave – We support you during those precious family moments.
5. Rail Loan – Commute with ease!
6. Volunteering Day – Take a paid day to make a difference in your community.
7. More Perks...
8. Hybrid Working (Role suitability dependent).
9. The Tech You Need – Work from home like a pro with the right tech set up.
10. Perks at Work – Save money on life’s big and small purchases.
11. Bring Your Dog to Work Day (Every Friday).

The InPost Process

We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage. This normally involves a 20 minute chat with our Talent Team. If we both feel the connection, you’ll then go through another one or two stages, depending on the level of the role.

At InPost, we love uniqueness. Our strength is our people.

We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.