Logistics Coordinator

We're currently seeking a skilled and motivated Logistics Coordinator to join our client's growing team based in Stoke. Working closely with the Operations Manager, you will bring prior experience in delivery scheduling, transport coordination, and general logistics administration. This role is ideal for someone with a proactive mindset, strong organisational skills, and the flexibility to take on varied responsibilities within a dynamic and expanding company.

Responsibilities:

• Maintain accurate records and ensure documentation is up to date
• Uphold company health and safety procedures across daily operations
• Generate and distribute proof of delivery (POD) documents for customers
• Oversee import and export paperwork, ensuring compliance with regulations
• Investigate operational issues and provide effective resolutions
• Handle incoming calls from both suppliers and customers, offering clear and timely support
• Review and manage supplier invoices, including matching and amending purchase orders
• Process outbound orders through Sage and ensure accurate dispatch
• Coordinate transport arrangements with couriers, hauliers, and third-party logistics providers
• Provide cross-functional operational support to internal departments as needed
• Conduct supplier performance reviews and support improvement actions
• Monitor and manage logistics non-conformance issues, implementing corrective measures
• Initiate and manage claims with haulage partners when required
• Contact sites to confirm delivery requirements and schedule bookings accordingly

About you:

• High level of accuracy and attention to detail
• Strong administrative capabilities with excellent organisational skills
• Enthusiastic, dependable, and committed to delivering results
• Team-oriented with the ability to thrive in a collaborative environment
• Strong focus on both internal and external customer service
• Skilled in handling customer queries and complaints with professionalism and diplomacy
• Confident communicator, comfortable engaging with stakeholders at all levels both face-to-face and over the phone
• Proficient in Microsoft Word, Excel, and Outlook; experience with stock control systems is an advantage
• Familiarity with import/export procedures is desirable

Benefits:

• Performance-related bonus scheme
• Ongoing training and development opportunities
• 26 days annual leave plus bank holidays, including a Christmas shutdown period
• Optional employee healthcare plan
• Life assurance at 1x annual salary
• Access to trained Mental Health First Aiders
• Annual salary review
• Company-wide reward and recognition programmes