Logistics Coordinator

About Ferovinum:

We’re revolutionising the supply chain and financial foundations of the $800bn global drinks industry by building a platform that will change the way that commerce is executed forever!

We've just secured our Series A funding and are proud to be part of Notion Capital's portfolio. We've already influenced immense change in the UK markets and have personally already seen tremendous growth, with over £170 million of product transacted through the platform and increased annual sales by 1,000% since early 2023.

To date we're proud to say that we've deployed over £114m of funding in support of UK wine and spirits producers. As we look to expand our offering globally we're looking for ambitious builders that want to change an industry and be part of the journey with us.

We're first to market and intend to stay ahead of the game! In short, it's the perfect time to join as we aim for unicorn and beyond.

The Role:

As a Logistics Coordinator, you will play a pivotal role in driving the growth and expansion of our company, reporting to our Head of Operations and working closely with our Chief Operating Officer. You will be responsible for managing our client support queries on a daily basis. You’ll be an ambassador for our brand and will be key when it comes to scaling our commercial relationships.

Key Responsibilities:

• Manage order processing for client shipments, including both domestic and international orders.
• Take ownership of live incoming orders, addressing exceptions, and escalating issues as necessary.
• Navigate international customs and excise regulations to ensure smooth shipment processing.
• Provide client support, addressing inquiries and resolving problems efficiently.
• Proactively address reconciliations and payments matching errors.
• Manage settlement credit limits in conjunction with the Credit team.
• Support Treasury management and daily payments processes.
• Develop and coordinate client accounts with commercial teams to expand usage and enhance customer experience.
• Identify operational challenges and collaborate with technical teams to develop and implement solutions.
• Identify potential operational risks and work with the broader team to implement effective mitigation strategies.

Key Requirements:

• 2 - 5 years previous experience working within an operational support role.
• Financial literacy and experience with accounting systems or credit risk management.
• Technical proficiency and familiarity with system enhancements and product development.
• Rigorous attention to detail and customer service orientation.

Ferovinum provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.