Logistics Coordinator

The Delivery Group; Filton; On-site; GBP 60,000 - 80,000; Full time

Job description

An exciting opportunity has arisen for a full-time Logistics Coordinator to join our Operations team in Bristol. The right candidate will be able to demonstrate a proven track record of successfully managing demanding and rapidly changing issues within our fleet and ideally have experience within the mail, parcels, and courier market, although this is not essential.

Hours: 10am-6pm and 12pm-8pm rotation weekly, Monday to Friday

Job Overview

Tracking and monitoring of vehicle routes using transport management systems. Escalating and re-planning when any issues occur. Reporting back to the customer and internal teams.

Main Duties

1. Use available mapping/route tracking systems to effectively monitor service levels against daily plan.
2. Use of TMS system to view plan and query any deviation on routes i.e., route order or missed stops.
3. Tracking of route status with high-risk routes monitored with a higher frequency than routes that are operating to plan.
4. Escalation of risk routes and appraising clients of reforecast collection times.
5. Prioritising high risk routes or routes for new clients.
6. Report any tracking issues and audit vehicle tracking and sat-navs.
7. Update clients via email or telephone call with updates of a change to collection.
8. Respond to inbound client service requests in a timely and professional manner.
9. Assist the operation team with any other reasonable tasks.
10. Booking collections on for any additional requests made in the evening.
11. Submit evening reports within set time frame at the end of every shift.
12. Building operational relationships with our clients and mailing houses to create a smooth and efficient daily service.
13. Liaising with Business Managers and Client Services to keep them informed of any issues/delays with customers' mailings.

The above list of duties and responsibilities may be changed, altered, or added to in the future and is not exhaustive.

About You

1. Some geographical aptitude would be an asset but not essential if there is a willingness to learn.
2. Excellent attention to detail with the ability to ensure total compliance whilst maintaining customer service levels.
3. Experience in customer service telephone calls.
4. Exceptional organisational skills and able to effectively manage own workloads.
5. Experienced in Microsoft Office Systems and other office systems.
6. Strong communicator in both verbal and written English and be both polite and professional to external and internal colleagues.