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Logistics Co-Ordinator

Hays Business Support

Wrexham

On-site

GBP 25,000 - 30,000

Full time

26 days ago

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An established industry player is seeking a dedicated Customer Services professional to enhance their customer satisfaction efforts. This role is pivotal in managing customer communications and ensuring that their needs are met effectively. You will collaborate closely with various teams to drive improvements and handle special requests, all while maintaining a high standard of service. With a competitive salary and the opportunity for a hybrid working arrangement after probation, this position offers a chance to thrive in a dynamic environment. If you are passionate about customer service and want to make a real impact, this role is perfect for you.

25 days holiday + bank holidays

Performance-based bonus

On-site parking

Hybrid working policy after probation

High proficiency in organizational skills for detailed information handling.
Ability to solve customer problems in a changing environment.

Manage communication between the company and customers.
Ensure customer needs are met in line with company ethos.

Organizational Skills

Problem Solving

Communication Skills

Customer Service

Decision Making

ERP Systems

CRM Systems

Your new company
My client is a successful and long-standing manufacturing business based in Wrexham, on the lookout for someone to play an integral role within the Customer Services team, sitting at the edge of both Commercial and Supply Chain functions. This role will be on-site and an immediate start, so please take this into consideration when making your application.

Your new role
You will be responsible for managing the communication between the company and the customer, making decisions to drive customer improvements and satisfaction, making escalations when required. Special requests from customers are managed in conjunction with the Supply Chain Team and Product Manager as well as liaising with the Pricing and Data Management team to ensure accurate pricing via the use of ERP/CRM systems. You will manage and support a specific customer portfolio, ensuring that data and information is correct and that customer's needs and requests are met in line with company ethos.

What you'll need to succeed
This position requires a high degree of proficiency in organisational skills to handle detailed information and the timely processing of the information to ensure customer satisfaction. You need to be able to demonstrate the ability to solve customer problems in a changing environment without completely defined process steps for success. The ability to make sound business decisions that support customers' requirements while complying with documented guidelines and policies is essential. You will be a good communicator, able to converse across all levels, whilst demonstrating an enthusiastic and proactive work ethic. Prior experience within the manufacturing or logistics industry, and having a good understanding of export compliance is a must.

What you'll get in return
Not only will you have the opportunity to join a truly exciting and expanding company with a global footprint, you will have an annual salary of £25,000 - £30,000 DOE for your full-time working week or 37.5 hours. You will have a 25 day's holiday + bank holidays and the opportunity for a performance-based bonus annually. You will be based in Wrexham, with ample on-site parking, and after a 6-month probation, be able to utilise a hybrid working policy of up to 3 days from home per week.

What you need to do now
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