LMS Administrator

CareTutor is a leading social care eLearning provider, based in West London, and they are looking to recruit an experienced LMS Administrator to support and manage the development and operation of their eLearning portals. You should be able to demonstrate success and experience of LMS administration and have a broad understanding of the 'Learning and Development' landscape.

Key Duties

• Provide Customer Service, web chat support and general client support
• Liaise with our developers to manage and troubleshoot any issues and improvements with the elearning portals.
• Set up new clients and manage client accounts on the elearning portals.
• Support web developers and instructional designers with the development of the eLearning platforms and in-house eLearning courses as well as supporting with updating existing content on the learning platforms.
• Testing the functionality of courses before they go live.
• Updating course content when required, using Articulate Rise and Articulate 360.
• Generate and update LMS content (products, content, copy, images, promotions)
• Plan, define and implement LMS changes and functional improvements

Key Skills and Knowledge

• Experience working with learning management systems / e-learning platforms or other content management systems
• Experience of managing helpdesks
• Solid customer service skills and strong communicator
• Computer literate and understanding of basic web technologies (FTP, browsers, basic HTML, CSS, data files)
• Familiar with data management and good experience with Excel
• Experience of Articulate 360, Articulate Rise, WordPress, Moodle, Google Analytics and ZenDesk would be an advantage

In addition, you will have the following attributes:

• Strong communicator who is comfortable engaging with stakeholders at all levels.
• Fluent spoken and written English
• Ability to multi-task and juggle competing priorities
• Proactive and takes own initiative to support team working
• Efficient, organised, accurate record-keeper and good attention to detail
• Excellent organisational skills and a demonstrable ability to work in a systematic and methodical way
• You must have the right to live and work in the UK and be resident in the UK.

Benefits:

• Comprehensive induction and commitment to ongoing learning and development
• Contributory pension scheme
• Relaxed work environment
• Regular staff social activities
• Sick pay
• Potential for 1-2 days hybrid working per week after completing probationary period.

Job Type: Full-time, Permanent

Salary: £30,000.00-£35,000.00 per year

Schedule:

• Office hours 9am-5.30pm
• Monday to Friday

Education:

• Bachelor’s degree or equivalent (preferred)

Experience:

• LMS administration: 1-2 years (preferred)

Language:

• English

Work Location: W4 5PY (potential for hybrid working up to 2 days a week after probationary period)

Reference ID: LMSAD24

Expected start date: 9/12/2024

Please do not apply if unable to commute to West London.