Liz Earle - Customer Advisor

Job Description

The hourly rate for this role is £12.40 - £13.45 depending on location.

Being a Liz Earle Customer Advisor is an exciting role where you’ll help customers by advising them about their skincare and beauty needs. With a strong heritage, love for natural beauty and focus on the customer experience, this is your chance to be part of something truly special.

At Liz Earle, we live and breathe our Precious Recipe: We Care More, We Never Settle, We Are One Team. These special ingredients make us who we are and guide how we work with each other and our customers. From our humble beginnings on the Isle of Wight, our values and ethos are the same today as day one and there’s never been a more exciting time to join us.

About the role

You will be based on our Liz Earle counter in store and report into the Counter Manager. Your main responsibilities will be to:

• Build great relationships with our customers and your colleagues
• Provide personalised consultations and skin services
• Meet your sales targets and tell customers about our Liz Earle offers and in-store promotions
• Complete our award-winning 12-month Skin School development programme
• Ensure your counter is beautifully presented to showcase the range of Liz Earle products

What you’ll need to have

We are looking for people who:

• Welcome each customer and treat everyone with empathy and understanding
• Enjoy meeting sales targets and playing their part to deliver great team performance
• Love to learn and keep up to date with the latest skincare trends
• Are comfortable working both on their own and within a team
• Desire to be a proud brand ambassador for Liz Earle and help our customers find the best products for their needs

It would be great if you also have

• Previous experience working with customers
• Experience using skincare products on customers

Our benefits

• Liz Earle Employee discount of up to 75%
• Store discount (e.g., Boots or John Lewis)
• Quarterly Liz Earle Goody Box
• Discretionary team bonus scheme
• Become a certified skin expert with our CIBTAC (Confederation of International Beauty Therapy and Cosmetology) certification
• Generous holiday allowance that increases with length of service
• Personal Pension Scheme

What's next?

If this sounds like the perfect role for you, we look forward to receiving your application. If successful, you will be invited to attend an in-store interview within the next 14 days.

Information about the role

We are now recruiting for a Liz Earle Customer Advisor for our John Lewis Southampton store. Your basic hours will be 7.5 per week, and your anticipated days of work will be Saturdays and/or Sundays. You will cover shifts between the hours of store opening which will include weekends. Anticipated shift patterns:

Option 1: Every Sunday with 1 Saturday per month
Option 2: Every Saturday

These are a suggestion and we are prepared to be flexible for the right candidate. The successful candidate will retain a degree of flexibility to attend training, conferences and meetings during weekdays. In these instances, advance notice is given. Candidate availability and shift patterns will be discussed in full at interview stage.

Business Area

Retail

Function

No7, Retail, Store Colleagues

Company

Liz Earle

Store

JOHN LEWIS - SOUTHAMPTON