Lived Experience Lead (Culture of Care Programme)

University Hospitals Coventry and Warwickshire (UHCW) NHS Trust; Norwich; On-site; GBP 53,000 - 61,000

Job description

Job Summary

This role is a key part of the Trust's transformation and will help shape the clinical transformation programme (National Quality Improvement Programme) ensuring service user and carer participation and involvement are centre to all aspects of the programme as it progresses.

The post holder will be responsible for co-leading on the design and delivery of new ways of working through our system inpatient transformation plans, ensuring best practice in the co-production of service design and delivery are embedded in all aspects of the delivery of care and support. They will lead on the national Culture of Change programme as part of their overall leadership of inpatient transformation.

The post holder will provide their own inpatient lived experience and participation expertise within the Programme team.

The post holder will work as an integral member of the team to promote, co-ordinate and implement lived experience involvement of all people in line with our Trust's People Participation strategy and the wider national participation agendas. They will be an active and valued contributor to the Programme, with a specific focus on participation, ensuring that the voices of service users, carers and families drive the design and development of improvement.

Main duties of the job

The Key Focus Of The Role Will Be

Co-design: ensuring expert by experience engagement and co-production is fully implemented across the design and delivery of service development and change with the benefit to people using services at the forefront of any change.

Co-leading: The post holder both chair and co-chair a number of meetings to drive forward change, lead timely and high-quality programme reporting through the appropriate governance, and present reports where required.

They will be the Lived Experience programme lead for the Culture of Change Programme on behalf of the organisation.

Redesign services: To support the engagement of lived expertise, users of services and carers, into the workstreams alongside supporting the overall programme to ensure lived expertise voice and co-production is available to wider system work.

Strategic leadership: on cultural change and transformation at a system level as the Lived Experience Lead for the Trust and system on the national inpatient programme.

Developing: a sustainable system of engagement and support including analysis and feedback mechanisms, alongside clear forging of links and relationships with wider People Participation and Lived Experience Teams.

About Us

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Date posted

13 March 2025

Pay scheme

Agenda for change

Band

Band 8a

Salary

£53,755 to £60,504 a year Gross per annum

Contract

Fixed term

Duration

1 years

Working pattern

Full-time, Flexible working

Reference number

246-COR7048685

Job locations

Norfolk/Suffolk

Job Description

Responsibilities

Please read the job description / person specification carefully and ensure your application reflects the knowledge, skills and experience needed.

Qualifications Essential

• Masters Degree level in health and social care related subject or equivalent level of knowledge.

Desirable

• Professional qualification in a discipline relating to mental health/learning disability. Teaching qualification or equivalent.

Experience Essential

• Personal lived experience of accessing Inpatient mental health services.
• Experience of partnership working across organisational boundaries.
• Providing Lived Experience/ participation related peer support and mentoring to other professionals.

Desirable

• Experience of working within health or social care organisations providing mental health services. Previous experience working on system wide programmes/national projects.

Skills Essential

• Organisational skills and ability to meet timescales.
• Ability to manage work independently as well as understanding the relationship between projects and programmes.
• Understanding and evaluating complex data and presenting it clearly to a range of stakeholders.

Desirable

• Using social media Additional computer skills.
• Knowledge and use of project management software, tools, techniques and methodologies.

Knowledge Essential

• Knowledge of change management theory and practice.

Desirable

• Understanding of internal and external policies that impact on the role. Understanding of any relevant legislation associated with the role.

Other Essential

• Personal impact and credibility with stakeholders.
• Willingness to share own lived experience with others in a way which is appropriate to the situation.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

Norfolk/Suffolk

NR6 5BE

Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx