Lived Experience Involvement and Engagement Facilitator

NHS; Maidstone; On-site; GBP 20,000 - 40,000; Part time

Job description

Lived Experience Involvement and Engagement Facilitator

Kent & Medway NHS & Social Care Partnership Trust

We have 5 vacancies available, ranging from 10 to 18.75 hours per week, with flexibility to be discussed at interview.

All 5 of these roles offer flexibility, and as part of our commitment to the NHS People Promise, we are collaborating with The Five Hour Club to offer two of these roles through this initiative, ensuring flexible opportunities for those who may have other commitments, such as caring responsibilities or recovery needs. This approach supports inclusion, work-life balance, and accessibility, allowing individuals with lived experience to play a vital role in shaping our services.

We are seeking a dedicated and self-motivated Lived Experience Involvement and Engagement Facilitator to support the newly formed Engagement and Involvement Department. A successful candidate will be compassionate, motivated, and driven to create positive change, ensuring that the voices of service users and carers are at the heart of service development and delivery.

By offering these flexible and meaningful roles, we are building a workforce that truly reflects the diverse experiences of the people we serve. If you want to be part of this change, we'd love to hear from you!

Main duties of the job

• To work alongside clinical services to identify, promote and support cocreation and the involvement of service users and carers.
• To respond compassionately and with empathy to distressing or emotional issues which may be encountered during cocreation.
• To work alongside clinical services and the VCS to identify and support service users, carers and families to get involved in the trust across a range of cocreation activities.
• To provide emotional support and practical training to facilitate cocreation.
• To be innovative and creative in approach to ensure cocreation is accessible to all service users and carers.
• Have an appreciation of the social factors of ill mental health and the compounding effects of health inequalities, including social exclusion from mainstream activities, discrimination, stigma etc., which contribute to extraordinary physical ill health.
• To have an appreciation of the challenges facing people and families in accessing mental health services and ensure that this feedback is acted on to improve the quality of our services.

About us

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people in Kent and Medway, as well as specialist services for adults in Sussex and Surrey. We are rated Good overall by the CQC.

Each year we care for over 2,000 people in our hospitals and 54,000 people in the community.

We are proud to employ over 3,800 people from 66 nationalities, and to serve an increasingly diverse range of communities across rural and urban areas.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.

Our strategy
Our mission is what we set out to do every day
We deliver brilliant care through brilliant people.

Our vision is where we want to be in the future
To provide outstanding care and to work in partnership to deliver this in the right place, for every service user, every time.

Check out our recruitment videos Recruitment - YouTube

Job responsibilities

• To manage and maintain recording and monitoring systems for cocreation activities.
• To produce accessible reports and minutes on cocreation activities and meetings, and present where appropriate, to a range of stakeholders including service users, carers, staff and other organisations.
• To manage your own time to meet the needs of the business and that of the wider team.
• To coordinate and facilitate meetings in line with identified areas of work.
• To ensure involvement and engagement activities, events, and participation are managed within budget.
• To update the shared drive.

Please see detailed job description

Person Specification

Training, Qualifications and Registration

• Relevant degree of professional Qualification or experience
• GCSE or equivalent qualifications English Language and Mathematics grade A-C
• Knowledge of Health and Safety
• Knowledge of Equality and Diversity

Experience

• Excellent communication skills both verbal and written
• Experience in delivery of facilitation and engagement sessions with key stakeholders.
• Lived experience of mental illness and/or accessing services as a service user or carer
• Working with service users and carers
• Experience of working in the NHS
• Knowledge of legislation and guidance governing Patient and Public Involvement

Knowledge and skills

• Knowledge of how to support and engage people from a diverse range of backgrounds
• Proven experience of office systems and procedures
• Knowledge of data protection and patient confidentiality
• Proficient use of Microsoft Office, Word, Excel and PowerPoint
• Awareness of data protection and confidentiality
• Knowledge of legislation and guidance governing Patient and Public Involvement

Skills

• Excellent written and verbal communication, interpersonal and presentation skills, with the ability to engage and build trust with a wide range of audiences
• Ability to assess data, information, complex situations and experiences and make judgements on how best to take this information forward to support team ambitions
• Ability to lead by example, motivate and empower others.
• Proven interpersonal and communication skills to work with a range of people
• Ability to demonstrate facilitative and negotiating skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Kent & Medway NHS & Social Care Partnership Trust

Director of communications and engagement

Part-time, Flexible working, Home or remote working