Live-In Estate Manager

MB741: Live–in Estate Manager
Location: Gravesend, Kent
Salary: GBP18,720 + Accommodation paid for
Working Hours: Monday to Friday 9am til 4pm
Accommodation includes a one bedroom apartment.

Overview:
First Military Recruitment is proudly working in partnership with a fantastic business who are looking to recruit a Live–in Estate Manager on a permanent basis located at their Gravesend site.

Duties and Responsibilities:

1. Walk the development on a daily basis, identify and order repairs for any defects and be proactive in solving maintenance problems, as long as it’s within your authorised limits.
2. Make sure all fire alarm and safety equipment is checked regularly, and that it’s working properly at all times. Record and monitor equipment servicing and inspection dates.
3. Familiarise yourself with service control points in case of emergency (i.e. water main stop cocks, electricity supply switches and fuses, communal boilers, etc.).
4. Keep the inventory of all equipment and fittings up to date, recording and reporting any errors or problems to your Area Manager.
5. Ensure the grounds are kept clean and tidy, and that landscaped areas are maintained. Supervise contractors and address any issues swiftly.
6. Ensure cleaning of communal areas is done regularly to maintain a good standard, and discuss any necessary reviews of the specification with leaseholders and your Area Manager.
7. Organise the booking of the guest suite and the use of the communal lounge and laundry room where provided.
8. Be responsible for looking after the master key(s), using it only in emergencies or when invited by the occupier.
9. Use the pre–paid bank card to purchase small day-to-day items, ensuring prompt payment for the use of the guest suite into the Head Office bank account.
10. Make contact with leaseholders when asked, either through direct personal contact or the call alarm system.
11. Always be available when on duty and aware of the needs of each leaseholder; provide support as needed, including emergency help until further assistance arrives.
12. Answer and deal with calls from the call alarm system, either directly from a leaseholder or through a Call Centre.
13. Show leaseholders how to use the call alarm system and ensure it is working properly, conducting regular test calls.
14. Maintain up-to-date records of each leaseholder’s personal details and inform the Call Centre of any changes immediately.
15. Notify Head Office immediately of the death of a leaseholder.
16. Ensure all leaseholders are aware of escape routes in the event of a fire and any other health and safety requirements.
17. Keep the accident book and daily diary of events and activities for the estate up to date.
18. Liaise with relatives and other agencies about the care and support of leaseholders, ensuring written permission is obtained before involvement.

Skills and Qualifications:

1. Experience in providing service to customers in a residential environment.
2. Experience in supervising contractors.
3. Understanding of building maintenance.
4. Ability to develop and sustain successful relationships with colleagues, residents, and their families using a polite but warm approach.
5. Effective communication skills, both verbally and in writing.
6. Respect for confidentiality and diplomacy.
7. Adaptability and flexibility to the needs of customers and colleagues.
8. Ability to work independently using own initiative with minimum supervision.
9. Ability to complete and maintain records.
10. Resourcefulness and sound judgement under pressure.
11. Empathy with older people and understanding of the ageing process.
12. Basic knowledge of welfare benefits and entitlements.
13. Good understanding of professional boundaries.
14. Ability to drive and access to a car.
15. Willingness to participate in activities with residents.
16. Awareness of equal opportunities.
17. Awareness of Health & Safety issues.
18. Willingness to work unsocial hours/respond to emergencies outside of regular working hours.
19. Smart, professional appearance.