Linen Porter

Hotel Bel-Air; United Kingdom; On-site; GBP 20,000 - 30,000; Full time

Job description

Join us as a Linen Porter at The Dorchester Hotel, recently recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Linen Porter, you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts at hotels: Benefit from discounts at various high street and online shops.
• Employee Perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well-being Support: Access immediate well-being advice because we care about our employees.

What you'll do

As a Linen Porter in the Housekeeping team at The Dorchester, you’ll play a vital role in ensuring the comfort and satisfaction of every guest. Working behind the scenes, you’ll help maintain our commitment to five-star cleanliness, presentation, and attention to detail. In this role, you will:

• Deliver and collect linen efficiently across guest bedrooms and service areas, ensuring the team has what they need to provide seamless guest experiences.
• Maintain an organised system for stocking clean linen and removing used bed linen, supporting the daily operations of our housekeeping service.
• Ensure the cleanliness and upkeep of public areas, stepping in when needed to maintain our exceptional standards of presentation throughout the hotel.
• Assist with guest requests that relate to linen or public area standards, ensuring each interaction is handled with care and professionalism.
• Show flexibility and reliability, responding to the needs of the day and working in partnership with Room Attendants and Supervisors to keep operations running smoothly.
• Take pride in your contribution to guest comfort, understanding that the quality of linens and cleanliness of spaces sets the tone for a guest’s overall experience.

Each shift will offer the opportunity to work in a dynamic team environment, supporting the elegance and efficiency that The Dorchester is renowned for.

What you'll bring

Essential Skills and Experience

• A positive, hands-on attitude with a commitment to maintaining high standards of cleanliness and organisation.
• Strong communication skills and the ability to work effectively as part of a team.
• A willingness to be flexible, reliable, and proactive in your approach to supporting housekeeping operations.
• Physically fit to meet the demands of a fast-moving hotel environment, including lifting and moving linen supplies.
• Fluent in English, with the confidence to interact with colleagues and respond to guest needs clearly and courteously.

Preferred Skills and Experience

• Previous experience in a luxury hotel housekeeping team or similar guest-facing environment.
• An eye for detail and pride in creating a polished, well-presented environment.
• Familiarity with handling linen inventory and working to structured shift patterns.

This role is perfect for someone who takes pride in the small details that make a big difference. You will be a valued part of a team committed to making every guest feel cared for - not just in service, but in the quality and comfort of their surroundings.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call the People & Culture team on 02073197011.

Job Location

United Kingdom

Location

53 Park Lane, Mayfair W1K 1QA London

Reference

2022-3490