Lifeline Response Officer

Lifeline Response Officer (Ref: POS0000736)

Lifeline Services have been providing award-winning support to the residents of Darlington since 1989. The response team is based at our Town Hall office, and the integral duties of a Lifeline Response Officer include the demonstration, installation, and monitoring of various technology and responding to any emergency calls as necessary. Our officers must be able to think dynamically in a fast-paced and busy environment.

You will be confident in the use of databases and Microsoft Office packages with a good understanding of GDPR to meet the administrative duties of the role. You will need to be approachable with a 'can do' attitude and, among other valuable skills, be sociable, flexible, and possess the ability to communicate effectively and compassionately with our clients. A strong background in a customer-facing role with experience of working with older and more vulnerable people is advantageous.

This role is full-time (37 hrs per week) working:

• Monday – Thursday 08:30 - 17:00
• Friday 08:30 - 16:30
• Also 07:30 - 15:45 on a rota basis.

The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:

• 32 days Annual Leave plus Bank Holidays, with the option to purchase additional Annual Leave (pro-rata for part-time working)
• Access to the Local Government Pension Scheme with the option to make Additional Voluntary Contributions
• Flexible working
• Generous Maternity, Paternity, and Adoption Leave schemes
• Staff equality forums
• Green Car Leasing Scheme
• Access to a wide range of training, learning, and development
• Physiotherapy service
• Confidential counselling service
• Great wellbeing offer
• Cycle to Work Scheme
• Dolphin Centre Fit for Life Discounts
• Local and National retailer discounts
• Arriva Employee Travel Club

For the full range of benefits we offer, please see our 'Why work for us' internet page, which also includes our Total Reward Booklet and Employee Benefit Video: Why work for us.

For detailed information on this role, please refer to the Role Profile and Supporting Employee Document or for an informal discussion, please contact 01325 406888 and ask to speak to a Lifeline Senior Officer.

Provisional Interview dates for this post will be W/C 02/12/2024

General Information for Applicants:

All applicant email correspondence will come from donotreply@northeastjobs.org.uk and may be directed to your Junk folder depending on the settings of your email account. Please check both your email and Junk folder as all applicants will be notified whether they have been shortlisted.

If you are experiencing problems applying for this vacancy via North East Jobs, please contact the HR Team on 01325 403217 or HR@darlington.gov.uk, who will be happy to assist.