Lifeline Advsior

Our Customer Service Centre is currently seeking to recruit a Lifeline Customer Service Centre advisor.

You will receive an excellent salary of £26,943 (including a shift allowance) plus some great benefits.

We are looking for positive, motivated individuals who are passionate about delivering excellent customer service. You will work as part of the current 24/7 Lifeline monitoring Customer Service Centre team, being the first point of contact for customers for monitoring all alarm systems installed in LHP’s Sheltered Housing Schemes, Telecare equipment installed in customers’ homes, and alarm equipment for external contracts. You will also provide out of hours support to our customers by diagnosing and logging emergency repairs.

This role requires a 24/7 rotation on a planned schedule including evening, night, and weekend shifts.

This role is based in Boston, Lincolnshire, therefore you would need to live within travelling distance to the office.

What is LHP like to work for?

We’re a local housing association with our roots firmly fixed in our Grimsby and Boston communities, emphasised by the presence of our vans and that many of our colleagues were born in the same areas that we serve. This gives our teams an additional sense of purpose to improve the lives of our customers.

There is a strong sense of togetherness across the organisation; our culture encourages accountability, cross-departmental collaboration, and we welcome the opportunity to improve through feedback.

Here at LHP, we are passionate about supporting our colleagues and career progression. At LHP, we’re committed to creating great homes and strong communities. Our vision for Equality, Diversity, and Inclusion is to be an open, inclusive organisation that recognises and respects all our communities and supports everyone to thrive.

You can read our full EDI Vision at: https://www.lincolnshirehp.com/about-lhp/corporate/edi-vision/

As part of our team, you'll receive some great benefits which include:

• An employee wellbeing package worth up to £1200 annually through our benefits partner Westfield Health.
• Discounted Shopping Vouchers through Westfield Health.
• Opportunities to learn new skills and knowledge through our fantastic corporate training programme.
• A superb employer salary sacrifice pension scheme with up to 12% paid by LHP.
• 24 holiday days a year (plus bank holidays), which will increase by 1 day per year for the first five years of service.
• The ability to earn additional holiday days through full attendance.
• Mental Health First Aiders across the business, let’s be there for each other!
• Career Development & Encouragement.

What will I be responsible for as Lifeline Customer Services Centre Advisor?

• Monitoring all alarm systems installed in LHP’s Sheltered Housing Schemes.
• Checking all Telecare equipment in our customers’ homes.
• Managing external contracts.
• Providing out of hours support for logging emergency repairs.
• Carrying out daily checks on sheltered housing residents not having been seen by the visiting Warden and feeding back information on the outcome of calls.
• Liaising with external agencies and communicating via agreed pathways to Adult Social Care, Doctors, relatives, and emergency services about welfare issues or concerns.
• Providing a Lone Working service to a range of employees and external contractors.
• Providing appropriate administrative support for the business, ensuring that records are accurate and up to date.

What skills, knowledge, and experience will I need for a Lifeline Customer Services Centre Advisor?

• A passion to work in a fast-paced customer service centre environment.
• Excellent customer service skills.
• Demonstrate LHP values of customer first, together, listen, act, and learn.
• Good time management.
• A pro-active approach to service delivery.
• Be computer literate.
• Demonstrate flexibility and be a team player.

What opportunities will I have for progression from a Lifeline Customer Service Centre advisor?

We are committed to investing in the development of our employees to enable them to realise their potential. There are many opportunities that we will provide you with to enhance your skills and assist in your career progression.

We measure our success within this area by the number of internal promotions that we can achieve and our ability to retain our best talent. The natural career progression routes that would be applicable to your role are Neighbourhood Officer, Customer Service Centre Team Leader & Customer Services Manager.

For an informal conversation, or if you require any further help and support with your application, please reach out to Rajim on 07958388464.

Offer of employment is subject to a DBS check & satisfactory references.