Library Information Assistant

Role: Library Information Assistant

Employer: Pertemps Recruitment for London Borough of Harrow

Rate: £14.47 per hour

Working Hours: Part-time, 18 hours per week on a rota shift (including 2 Saturdays and 1 Sunday per month)

Location: Various location around London Borough of Harrow

Role Purpose

The London Borough of Harrow is seeking an enthusiastic and dedicated Information Assistant to join our team. The successful candidate will play a key role in providing an exceptional customer experience at our libraries.

Key Responsibilities:

1. Customer Service: Welcome all library customers, identify their individual needs, and actively seek to meet those needs to provide a quality service. Interact with customers throughout their visit to ensure they can make full use of the facilities available.
2. Public-Facing Duties: Assist customers with the use of self-service equipment, handle transactions at the library desk, answer enquiries in person and on the telephone, and manage the shelving and tidying of library stock.
3. Administrative Tasks: Perform various administrative tasks as required, contributing to the smooth operation of the library.

Requirements

1. Part-Time Role: This position requires working 18 hours per week on a rota shift basis, including weekends.
2. Physical Ability: Able to stand or walk for extended periods, climb stairs, and lift up to 10lbs/4.536 kilos.
3. Stress Management: Ability to work effectively under pressure and handle a wide range of information requests.
4. Accuracy: Demonstrate accuracy in alphabetical and numerical filing.
5. Communication Skills: Clear verbal communication skills, with spoken English satisfactorily clear for telephone calls.
6. Technical Skills: Familiarity with computer applications, including Microsoft Office software (Word as a minimum) and the internet.

We are looking for someone who is dedicated, customer-focused, and capable of contributing to a dynamic and supportive team environment. If you have a passion for helping others and a commitment to providing excellent service, we would love to hear from you.

About us

For almost 60 years, Pertemps Recruitment Partnership has been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be an accredited 'investor in people' which is reflected across our business in the length of service and career progression of our employees.

Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.