Library Experience & Engagement Facilitator

Salary: £34,800

Closing date: Sunday, 26 January 2025

Contract type: Permanent

Wellcome Collection is a free museum and library exploring health and human experience, where you can enjoy exhibitions, museum and library collections, public events, and a vibrant shop and café. We also publish books and online stories.

This is a great time to join Wellcome Collection as we embark on an exciting period of change. Wellcome Collection has recently introduced a new ten-year strategy and this role will play an important part in bringing to life our vision of a world where everyone's experience of health matters.

Wellcome Collection is part of Wellcome Trust, a global charitable foundation that supports science to build a healthier future for everyone. Wellcome Trust plans to spend £16bn over the next ten years, funding new discoveries in life, health, and wellbeing, and taking on three global health challenges: mental health, infectious disease and climate and health.

We are looking for a Library Experience & Engagement Facilitator to join our team on a permanent basis.

Where in Wellcome will I be working?

You will be working in the Library Experience & Engagement team within Curatorial and Public Practice reporting to a Library Experience and Engagement Manager.

The Library Experience and Engagement team works with teams across Wellcome Collection to provide a safe and inclusive space for visitors.

We provide support to users across library service points and through a remote enquiries service, ensuring that all users receive accurate and timely access to information and resources, and retrieve collection items from our closed stores for visitors and colleagues.

What will I be doing?

Library Experience and Engagement Facilitators help to provide an inclusive space by combining visitor experience expertise with a developing practice in engagement activity, knowledge and comprehension of our collections, and participation with our priority audiences.

This is achieved through welcoming and providing advice to visitors, developing engagement activities, and retrieving collection items from our closed stores. You will also be involved in projects with other parts of Wellcome Collection, which could include cataloguing, transcription projects, or cross-team engagement activities.

As a Library Experience and Engagement Facilitator, you will:

1. Provide high quality and attentive assistance to users across the library service points and via enquiry email and phone line
2. Work in partnership with colleagues to ensure an inclusive, consistent, and positive user experience across Wellcome Collection
3. Share expertise and knowledge to enable visitors to get the most out of every visit
4. Work with the Collections & Digital teams to deliver key processes such as journal check-in and copy cataloguing of new books
5. Research, develop, and deliver new engagement activities and services with priority audiences in mind, including in partnership with the Live Programmes & Participation and Planning & Production teams
6. Contribute to a diverse and inclusive culture across the organisation, collaborating across departments.

Is this job for me?

You will have good communication skills, with experience of engaging with a range of audiences. You will have good presentation skills and an ability to engage and talk clearly to groups of varying sizes.

We are looking for someone with a passion for libraries and archives, engaging people with collections, and working to create inclusive environments in a library setting.

We are looking for somebody who:

1. Has experience of delivering a high level of service in a customer or visitor-focused environment
2. Has experience of developing activities to engage members of the public
3. Has the ability to act in equitable ways that help Wellcome Collection achieve its Access, Diversity & Inclusion ambitions
4. Has the ability to work effectively as part of a team
5. Is able to work accurately with good attention to detail
6. Is efficient managing their own time, prioritising tasks to meet departmental aims and objectives

To apply please upload your current CV and complete our short application.

Interview dates: Week commencing Monday 10, February 2025

You can view the full job description on our website.

You can read more about the benefits we offer our employees on our website.

The Library Experience and Engagement team contributes to a daily rota, supporting the library service open 6 days a week. Working patterns will include a regular rota of Thursday evenings and Saturdays. The team currently supports a day off rota each fortnight, which can be worked onsite or at home.

Diversity and Inclusion is at the heart of everything we do

Diversity and Inclusion is a priority at Wellcome. We are committed to cultivating a fair and inclusive environment, where everyone can be themselves and thrive. We are happy to discuss flexible working options for all roles. We work to ensure that our recruitment processes are as inclusive as possible to everyone. This includes making adjustments for people who have a disability or long-term condition. Please visit our website for more information on adjustments and accessibility, or contact us.

Upon a conditional offer being made, the successful applicant for this position will be required to undertake a Basic Disclosure and Barring Service (or equivalent) criminal record check to disclose any 'unspent' criminal convictions or conditional cautions under the Rehabilitation of Offenders Act 1974. The criminal record check will not show anything that is 'spent'.

For further guidance on disclosure of criminal records please see this UK Government Guidance. You can view our Policy Statement on the Recruitment of Ex-offenders here. You can view our Privacy Statement here.