Liability Team Leader, UK

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.

About the role

As a Claims team leader at Reserv, you will be responsible for a team of claims professionals managing claims in your experienced line of business. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. The high-performing team you will manage will service several clients as part of our Core Team. You will maintain high quality standards, and compliance with regulatory, internal, and external contractual SLAs. This position requires exceptional leadership skills, and a foundational understanding of claims with experience handling and managing a team of individuals.

Who you are

• Highly motivated and growth-oriented
• Subject matter expert with deep technical and subject matter experience in the world of commercial claims, including coverage and litigation.
• Tech-oriented, excited by the prospect of building a tech-driven claims organization while delivering excellent service and proven results leveraging technology and analytics.
• Passionate claims professional who cares about their team, the customer, and their experience.
• Empathetic leader who promotes the ‘Reserv Way’ and values to your team and peers.
• Sense of urgency at all times, without working at all hours.
• Creative, challenging existing assumptions and leveraging technology and team talents to address problems.
• Curious, wanting to know the whole story to make the right decisions early.
• Problem solver with the ability to take a ‘deep dive’ into the operational workings of your team, while staying focused on the big picture.
• Anti-status quo, taking action to change processes that need improvement.
• Communicative, comfortable with phone communications throughout the claims process, tailoring internal communication to work effectively with a wide range of stakeholders.
• And did we mention, a sense of humour, claims are hard enough as it is.

What we need

We need you to do all the things typical to the role:

• Manage the day to day operations of a team of motor adjusters managing a mix of accounts.
• Look after your own caseload and oversee larger losses and contentious cases.
• Be consistently dependable in achieving or exceeding goals and overcoming obstacles.
• Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery.
• Monitor and analyze claims data to identify trends, patterns, and areas for process improvement.
• Align team with client and customer expectations of the claims process.
• Serve as a resource for escalated claims.
• Responsible for accuracy and adequacy of all aspects of claim reserving.
• Work with team managers to develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements.
• Foster a positive work environment, promote teamwork, and encourage professional growth and development.
• Execute on performance management; attract, hire, retain and provide high level of training.
• Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issues.
• Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives.
• Prepare and present comprehensive claims reports, metrics, and analysis to internal stakeholders; proactively advise your manager on claim trends and loss mitigation strategies.

Requirements

• Chartered Institute Qualifications minimum of DIP CII or equivalent (we will consider those working towards or already in the role).
• 10+ years in insurance claims management experience in multiple lines of business, preference for property, general liability and/or motor with bodily injury experience.
• 5+ years of management experience with a preference for experience managing in a remote environment.
• Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes.
• Demonstrated commitment to quality, accuracy, and attention to detail.
• Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information.

Additionally, we will

• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role.
• Work toward reducing and eliminating all the administrative work from an adjuster role.
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment.

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

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