Level 3 Customer Care Apprenticeship

At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to you about how this could work for you.

Following many years of successful programmes, we are delighted to be recruiting for the next cohort of our Apprenticeship Programme for September 2025 start.

We have a great level 3 Customer Care apprenticeship position in both North London and the West Midlands.

How does the apprenticeship programme work?

Our exciting and innovative Apprenticeship Programmes are designed to attract and develop a diverse range of talented individuals who will contribute to the continued growth and success of our business. You will be studying towards a level 3 qualification in the specific area of your apprenticeship (e.g. Bricklaying). You will split your time between on-the-job working and learning, and formal study time, which will vary according to which apprenticeship you choose.

The Role

As Bellway’s Customer Care Apprentice, you will be trained to provide our customers with a seamless and positive experience throughout their life in their new Bellway Home, always delivering the highest levels of customer service. You will play a pivotal role in ensuring our customers' satisfaction and peace of mind. Your dedication to managing customer inquiries, coordinating with construction teams, and collaborating with Bellway’s third-party business partners is crucial in addressing any issues that arise in our customers' new homes. Your efforts help to build trust and foster long-lasting relationships with our customers, ensuring they feel supported and valued throughout their homeownership journey.

Key Responsibilities

• Respond to customer inquiries via phone, email, and on occasion, in-person meetings in a timely and professional manner.
• Coordinate with construction teams and our third-party business partners to ensure any work in our customers’ homes is completed efficiently and professionally.
• Maintain accurate records of customer interactions and issues in Bellway’s Customer Relationship Management system.
• Actively encourage and gather customer feedback to identify areas for improvement.
• Liaise with colleagues across the business to find solutions to any obstacles and keep customers informed throughout the process.
• Continuously seek opportunities to improve the customer experience and satisfaction.

What do I achieve?

• A nationally recognised qualification – Level 3 customer service specialist
• Course Duration: 12 months, plus end point assessment (EPA)
• Transferable skills such as leadership and communication
• Working for a 5* house builder
• Building a network of likeminded professionals
• Improving your knowledge and understanding of the housebuilding industry

What can you bring to Bellway?

The quality of our developments, the standard of our customer service, the strength of our business strategy and the value we deliver for our stakeholders are all a result of the talented people who, together, make up Bellway.

Because of this we are much more interested in what you could do, than what you have already done.

We are looking for graduates who can demonstrate the following behaviours:

• Demonstrates commercial acumen
• Ability to make reasoned decisions
• Ability to work with people at all levels and from all backgrounds
• Ability to multi-task, prioritise, and have good time management skills
• Committed to diversity and inclusion

In addition to this, we are looking for graduates with the following:

• Obtained or expected GCSE Maths and English at Grade 4/C or above; however, if you don’t already have GCSE Maths and English at Grade 4 or above, you will need to take the functional skills Level 2 test before taking your end point assessment with NHBC and gaining your qualification.
• Ability to work flexibly to meet the needs of the business.
• In order to be considered for this programme you must be able to prove eligibility to work in the UK.

What’s the package?

• Competitive starting salary at £20,000 per annum with planned increments
• Annual bonus scheme
• 25 days annual leave plus bank holidays and option to purchase up to five additional days
• Purchase holiday scheme
• Core/flexible working options depending on role
• Contributory pension scheme
• Life assurance
• ShareSave scheme
• Cycle to work scheme
• Access to BOB – our flexible benefits platform with discounts from over 800 retailers