Leisure Duty Manager

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Leisure Duty Manager

The Lensbury, Broom Rd, Teddington, Middlesex, TW11 9NU

Part of London + Regional Hotels, The Lensbury Resort is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.

As one of our Duty Managers, you will have day to day supervision of all Leisure facilities, ensuring Health & Safety standards in line with our Standard Operating Procedures (SOP)’s and Emergency Action Plan (EAP).

1. Provide an efficient and friendly service for Members and Guests, ensuring facilities are fully maintained and clean.
2. Complete Duty Manager shifts on a rota basis.
3. Meet all Health & Safety regulations, guidelines and policy, ensuring that emergency and contingency procedures are followed and all staff are knowledgeable in these procedures.
4. Supervise all staff during Duty Management shifts to ensure maximum flexibility and efficiency of staff.
5. Raise any issues/concerns immediately in line with the SOP and EAP.
6. Ensure all facilities and equipment are safe and fit for purpose.
7. Proactively anticipate potential safety hazards and be prepared to undertake emergency actions when required.
8. Be fully aware of all emergency and evacuation procedures and take part in regular training to maintain up to date knowledge of these procedures.
9. Understand and put into practice COSHH (Control of Substances Hazardous to Health) regulations and guidelines on the correct use and storage of cleaning substances and materials within the club. Always use the correct PPE.
10. Carry out daily pool testing to ensure the pool is within correct chemical balance parameters, escalating any readings that fall outside of the optimum range.
11. Be aware of the importance of customer satisfaction on club performance, proactively monitor all sources of customer feedback and seek to identify opportunities to improve customer engagement and satisfaction wherever possible.

1. Use of some of our leisure facilities (Swimming, Gym, Tennis, Watersports).
2. Discounts - Spa, Watersports hire, rooms, friends & family rate rooms, at Lensbury and across L+R portfolio.
3. Employee Assistance Programme (access for your family also).
4. Online Benefits Portal.
5. Fully-funded Apprenticeships.
6. Free lunch and free parking.
7. Staff social events/parties/awards.
8. Cycle to Work Scheme.

To be successful in this role, you must possess the following qualifications, attitude, behaviours, skills, and values:

1. Previous Leisure operational experience.
2. RLSS National Pool Lifeguard Qualification.
3. Commitment to attend monthly CPD NPLQ training.

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The Lensbury Broom Rd, Teddington, Middlesex, TW11 9NU

• Job Ref: TLH1210
• Branch: The Lensbury
• Location: Teddington
• Salary/Benefits: Up to £26,780 plus excellent benefits
• Contract type: Permanent
• Hours: Full Time
• Hours per week: 40
• Date posted: 13/03/2025
• Closing date: 26/04/2025