Legal Operations Specialist

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.

Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 global colleagues.

The role:

To ensure the successful operation and scalability of our Legal Operations team, we are hiring a Legal Operations Specialist on a permanent basis. This role is critical to managing the increasing responsibilities associated with:

1. Supporting broader legal operations projects and initiatives.
2. The expansion of our Contract Lifecycle Management (CLM) system.

By owning key administrative, operational, and technology-focused tasks, you will enable the Legal Ops Manager and the broader legal team to focus on higher-value projects like workflow optimization, contract management improvements, and innovation within the Legal Ops function.

Key responsibilities:

CLM Administration

• BAU Oversight: Proactively monitor CLM performance, capture user feedback and escalate issues to relevant teams.
• Serve as the primary contact for CLM-related inquiries, manage user access, and onboard new users.
• Take charge of a global project to upload contracts throughout the organization, regularly editing the contract repository for consistency and accuracy, and liaising with key stakeholders to ensure successful implementation.
• Identify, locate, and systematically organize all relevant materials in the global repository to effectively support legal and operational needs.
• Build and maintain dashboards, providing monthly reports on usage metrics and system performance.
• Monitor system performance and stability, ensuring the CLM platform remains efficient as the user base expands.
• Provide training, troubleshoot errors, and address escalations as the system and its workflows become more complex.

Administrative and Operational Support

• Work closely with the Legal Ops Manager and cross-functional teams to ensure Legal Ops initiatives align with the broader business roadmap.
• Organize internal meetings and training sessions.
• Enable the legal team to concentrate on higher-value, strategic initiatives.
• Knowledge Management: Help maintain SharePoint sites, contract repositories, and policy libraries. Ensure legal team members can easily find and utilize relevant documents, policies, and templates.
• Risk and Issue tracking.

Knowledge & skills required:

To succeed in this role we are looking for the following:

Qualifications

• Bachelor’s degree in a relevant field (e.g., Business, Law, IT) or equivalent experience.
• 1–3 years in legal operations or a similar capacity, with familiarity in contract management systems.
• Previous experience in Legal Operations, Contract Management, or Systems Administration.
• Familiarity with Contract Lifecycle Management systems or similar platforms.
• Strong technical aptitude for troubleshooting and optimizing legal tech tools.
• Proficiency in Microsoft Office Suite and SharePoint; project management software experience is a plus.

Personal Attributes:

• Organized, detail-oriented, and analytical.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively within a team.

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our ongoing success.

We are focused on continually evolving our purpose-driven, high-performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

If you need any extra support throughout the interview process, then please email us at ukrecruitment@collinsongroup.com