Enable job alerts via email!

Legal Claims Onboarding Advisor

Aspire Recruitment

Wallasey

On-site

GBP 23,000 - 24,000

Full time

30+ days ago

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Join a dynamic legal firm as a Legal Claims Onboarding Advisor, where you will play a crucial role in managing client claims and ensuring compliance with legal standards. This position offers the opportunity to work in a fast-paced environment, engaging with clients and third parties while providing exceptional service. With a focus on legal principles and customer satisfaction, you'll be part of a team that values your contributions and supports your professional growth. If you're ready to take on a rewarding role in the legal sector, this is the perfect opportunity for you.

Christmas closure & Birthdays off

Personal Time for appointments

Employee Assistance Programme

Staff Referral Bonus

Reduced parking fees

Legal training or qualification is desirable for this role.
Understanding of claims and the legal industry is essential.

Liaising with clients and third parties to manage claims effectively.
Documenting information and adhering to legal requirements and standards.

Understanding of claims/legal industry

Customer service practices

Legal training and/or qualification

Knowledge of litigation funding

Legal qualification

Claims management systems

Contact center dialer systems

Job Title: Legal Claims Onboarding Advisor
Salary: £23,000 - £24,000 Full-Time, Permanent, 35 hours
Location: Liverpool City Centre (Office based)
Shifts: Mon-Fri, Flexibility to work between the hours of 9am and 8pm
Weekly set shifts of either 9-5pm / 10-6pm / 12-8pm on a rotational basis
1x Saturday per month (mid-week rest day)

We are currently recruiting for a Legal Onboarding Advisor to join a successful and fast-paced legal firm in Liverpool City Centre.

Responsibilities:

Carrying out administrative services, including liaising with clients, third parties, and other businesses.
Answering incoming calls and responding to client correspondence.
Upselling case benefits, ensuring new claims conversions.
Documenting all information according to Standard Operating Procedures.
Adhering to SLA's and KPI's.
Liaising with multiple internal departments to ensure claim progression.
Adhering to legal requirements, industry regulations, and customer quality standards set by the company.
Ensuring correspondence such as letters, emails, social media, and telephone calls are actioned/compiled in a professional manner.
Collecting and assessing accurate information and documents to proceed with a case.
Assessing the merits of a claim against a set criteria and analyzing client credibility.

Requirements:

Legal training and/or qualification desirable.
Understanding the principles of claims/legal industry is essential.
Knowledge of customer service practices and principles.
Knowledge of litigation funding, insurance/legal claims, and the financial service industry is desirable.
Use of claims management and contact center dialer systems desirable.

Benefits:

Christmas closure & Birthdays off.
"Personal Time" to attend external appointments.
Employee Assistance Programme.
Staff Referral Bonus.
Reduced parking fees.

This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for an interview.

Get your free, confidential resume review.

or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.