Legal Claims Onboarding Advisor

Job Title: Legal Claims Onboarding Advisor
Salary: £23,000 Full-Time, Permanent, 35 hours
Location: Liverpool City Centre (Office based)
Shifts: Mon-Fri, Flexibility to work between the hours of 9am and 8pm
Weekly set shifts of either 9-5pm / 10-6pm / 12-8pm on a rotational basis
1x Saturday per month (mid-week rest day)

We are currently recruiting for a Legal Onboarding Advisor to join a successful and fast-paced legal firm in Liverpool City Centre.

Responsibilities:

1. Carrying out administrative services, including liaising with clients, third parties and other businesses.
2. Answering incoming calls and responding to client correspondence.
3. Upselling case benefits, ensuring new claims conversions.
4. Document all information according to Standard Operating Procedure.
5. Adhere to SLA's and KPI's.
6. Liaise with multiple internal departments to ensure claim progression.
7. Adhering to legal requirements, industry regulations and customer quality standards set by the company.
8. Ability to be proficient at all times, ensuring correspondence such as letters, emails, social media and telephone calls are actioned/compiled in a professional manner.
9. Excellent telephone, data entry and typing skills.
10. Ability to learn new systems.
11. Self-drive, results-oriented who can critically assess own performance.
12. Collecting and assessing accurate information and documents to proceed with a case.
13. Assessing the merits of a claim against a set criteria and analysing client credibility.

1. Legal training and/or qualification desirable.
2. Understanding the principles of claims/legal industry is essential.
3. Knowledge of customer service practices and principles.
4. Knowledge of litigation funding, insurance/legal claims in the financial service industry is desirable.
5. Use of claims management and contact center dialler systems desirable.

1. Christmas closure & Birthdays off.
2. "Personal Time" to attend external appointments.
3. Employee Assistance Programme.
4. Staff Referral Bonus.
5. Reduced parking fees.