Legal Administrator - Recoveries

Carpenters Group; Liverpool; On-site; GBP 20,000 - 30,000; Full time

Job description

Job Purpose

To provide all forms of administrative support to the Recoveries Team as and when required.

Key Duties & Responsibilities

1. Providing general administrative and clerical support.
2. Proactively manage diaries and diarise actions.
3. Compose letters to clients/customers.
4. Maintain pro-active communication with clients and external agencies relating to claims.
5. Take responsibility for personal development and growth.
6. Effective prioritisation of tasks whilst managing a full workload.
7. Liaise and build relationships as appropriate with clients and their support staff.
8. Manage case management system.
9. Prepare document bundles.
10. File, archive, photocopy, scan documents as and when required.
11. Ensure that client contact information is kept up to date.
12. Liaise with Counsel and other legal representatives.
13. Effectively work with fee earners and secretarial team members.

Experience & Knowledge

1. Previous experience in a similar role.
2. Good literacy and numeracy skills.
3. Good organisation and time management skills.
4. Excellent attention to detail.
5. A focused client service approach.
6. Working knowledge of MS Word and Excel.
7. Ability to cope under pressure and work to deadlines.
8. Ability to work on your own, as well as in a team, to achieve maximum results.

Here at Carpenters group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all.

About Us

We are one of the leading providers of insurance and legal services.

Our focus is always on the customer and ensuring their claims journey consistently exceeds expectation.

We work in partnership with insurers, brokers and MGA’s to deliver a variety of fully outsourced claims solutions. Our team has grown to over 1000 employees across offices in Liverpool, Birkenhead, Manchester, Leeds, Haywards Heath and Glasgow.

Our team’s insurance experience combined with our legal expertise gives us the size, scale and strength to successfully work in partnership with any insurer or broker. Our long-standing relationships are testament to the quality of our service.

Our culture is what defines us as an organisation and has been built around our 5 core values.

We pride ourselves in providing a positive working environment where we can work together towards our success. We understand that our success as a business depends on the success of our people, and that is why we have established an environment where all of our employees feel valued and able to perform at their best.

Benefits

1. 25 days' holiday per annum
2. Holiday buy and sell scheme
3. Hybrid working model (in relevant role)
4. 2 x Volunteering days to support charitable initiatives
5. Matched Giving - up to £250 matched for personal charity fundraising for a registered charity
6. Medicash cash plan - claim back dental / physio / optical appointments
7. My Medicash App - including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
8. Discounts and cash back on travel and shopping through Medicash extras
9. Life Assurance Scheme (4 x salary)
10. Pension scheme
11. Funded driving theory test (in relevant role)
12. Active network of Wellbeing Champions - providing mental health support
13. Training and development opportunities
14. Funded social events to connect with your colleagues
15. Dress for your day policy