Learning Specialist

All the details

Over the last 3-4 years we have successfully driven the modernisation of our product offer - a multi-year journey, an amazing achievement, and one we are truly proud of. We must now modernise the way we bring product to market, making it easier for everyone to deliver their part of our end-to-end processes.

The E2E Clothing & Home Transformation scope, direction and investment has been agreed and we are now embarking on a very deliberate journey to enable and simplify the way we operate.

To visualise and design what good looks like in the future, understand how best we drive change, and embed the new ways of working, we have established a transformation team made up of people who can lead projects and drive change, and we have some external change experts partnering with us.

The challenge - Over the next 3-5 years the E2E Transformation will change how colleagues do their job.

We need a real focus on the skills we need for tomorrow - not just system skills, but technical skills too. And we need to rethink the learner experience. Our colleagues need to be able to quickly find relevant content to support them in the flow of work, helping them focus on the work that matters.

If you are people focused, passionate about learning, creative and organised, then this is the role for you!

To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.

We have a flexible / hybrid approach - talk to us about part time or job share opportunities in this role, if it's meaningful to you, it's important to us.

What's in it for you

Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever, and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special:

• After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption, and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What you'll do

Your key accountabilities will include:

• Develop and deliver technical skills training, focusing on our Buying and Merchandising teams - both system and the art of
• Consult with colleagues to determine future learning needs
• Contribute to learner journeys, covering platform and experience
• Support project teams to help with the development of fit for purpose learning approaches
• Play a leading role in new starter onboarding and upskilling for technical skills

Who you are

Your skills and experience will include:

• Experience working in learning & development or training roles or projects
• Experience of defining learner needs and implementing learner interventions (development and delivery)
• Knowledge of commercial/product teams' roles, processes, and ways of working (Buying & Merchandising)
• Creative - ability to use different formats and channels to engage
• Effective communication skills, both written and verbal

Everyone's welcome

We are ambitious about the future of retail. We're disrupting, innovating, and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted, and admired by our colleagues, customers, and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.