Learning & Development Partner

Learning & Development Partner

Job no: 524652
Brand: Scott Dunn
Work type: Full time, Hybrid
Location: London
Categories: Leisure Travel & Retail, People & Culture

The Opportunity

Reporting into Head of People & Culture, this dedicated Learning and Development role will be accountable for designing and implementing sales training and any supporting coaching material across our sales community; delivering inductions for all new starters across sales, operations and service; and supporting our expanding Team Leader community to grow the relevant sales support tools to be successful in their roles.

Based in London, the role will also support the implementation of new process rollouts across the business globally and be available to support our 4 global offices in New York, San Diego, London and Singapore as required. The successful candidate will also support the wider People & Culture team with management development workshops as needed, including work with external consultants and content as required.

Responsibilities

• Provide internal coaching support to the Sales teams to ensure that they have the necessary skills to provide the expected level of service to guests and meet sales expectations.
• Work closely with the Head of People & Culture, People Partners, and both Operations and Sales & Service Management teams to ensure all Sales training is up to date, relevant and provides the necessary platform for Travel Consultants to be successful in their roles as quickly as possible.
• Work closely with SSMs to ensure consistent training and coaching is provided by managers to support new starters during their probation.
• Design and deliver annual sales training plan, working closely with the Head of Sales, US and SG GMs to ensure training is aligned with key business priorities.
• Identify and grasp development needs, and propose curated programs that meet individual and departmental needs, leveraging existing programs across Scott Dunn and Flight Centre Travel Group where appropriate.
• Support SSMs with ad-hoc training requirements throughout the year, where there is a relevant business gain.
• Work in conjunction with SSMs to support Team Leader development.
• Work closely with the wider People & Culture team to support Team Leader and Manager development across the wider business as needed.
• Drive continuous improvement in sales delivery as a constant priority.
• Stay up to date on emerging trends within the Learning and Development space to continuously improve existing L&D programs, evaluate new and existing partners/vendors, and strategically engage with internal and external partners to keep Scott Dunn on the cutting edge of L&D best practices.

Requirements

• Previous experience effectively delivering L&D material to a group to engender change.
• Previous experience supporting and coaching new starters.
• Extremely organised and efficient.
• Skilled at balancing and prioritising workload, delivering to deadlines.
• Process driven and with high level of accuracy and attention to detail.
• Flexibility, agility, and ability to multi-task.
• Positive attitude with excellent verbal and written communication skills.
• A creative thinker to design and build training material from scratch.
• An understanding of the luxury market and how our competitor set operate within both single and multi-centre travel.
• Be available to travel to our offices in London, San Diego, New York and Singapore.
• Previous experience with Moodle software or comparable platform.
• Previous experience delivering a full induction/on-boarding schedule.
• Proficient with Microsoft suite, particularly PowerPoint, Forms and Sway.
• Previous experience training and coaching managers.

Values & Behaviours

All employees must promote, understand, and apply Scott Dunn’s workplace values. These are embedded in all roles and applicants must evidence the values as part of the application process.

• In the know - Start by listening. We take the time to understand our guests’ and colleagues' needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make.
• In the Detail - Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retrain and partner with the best.
• Inspiring - Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each other’s successes and have fun.

Location
We aim to find someone who would be office based in our London, Hammersmith office.

Why work for Scott Dunn

• We support your career growth - We provide you with career progression aligned with your chosen career path, access to internal job opportunities across Scott Dunn's global offices, as well as across 30+ brands spread across 93 cities worldwide as part of Flight Centre Travel Group.
• We give you the tools to succeed - We provide personal and professional development enabled by our award-winning Learning and Development team, comprehensive familiarisation, and educational trips, unlimited access to LinkedIn learning among other professional and personal development platforms, as well as 1 hour for your own development each week.
• We recognise and reward your success and loyalty - We run commission and bonus incentive schemes to complement competitive salaries, as well as a company loyalty scheme, which includes a personal travel fund for each staff member and 23 days annual leave plus bank holidays that rises by 1 day for each year of service (up to a maximum of 30).
• We celebrate your excellence - With monthly, quarterly, and annual recognition schemes and awards, alongside the opportunity to win a place at Flight Centre Travel Groups annual Global Gathering, we celebrate excellence in all forms.
• We provide you with a wide-range of job and industry-perks - We can offer you subsidized private healthcare, a contributory pension scheme, staff travel insurance, 3 days of paid volunteering leave, access to cycle to work and season ticket loan schemes, a dedicated in-house team who are your source for exclusive industry discounts for personal and work-related travel, as well as share options in Flight Centre Travel Group amongst much, much more!

Diversity, Equity, and Inclusion

At Scott Dunn we champion equality, diversity, and inclusivity in all its forms and are signatories of both the Race at Work and the Diversity in Hospitality, Travel & Leisure charters. As part of our commitment to diversity, equality, and inclusion we are committed to ensuring our recruitment process is inclusive and recognises the value of differences.

Should you require any support or accommodations as it relates to our recruitment process, please contact recruitment@scottdunn.com for further information or alternative application processes to support your requirement.

Apply
You do not need to meet all the requirements to apply for a position at Scott Dunn. Should this role be of interest to you we would welcome your application.