Learning & Development New Store Opening Lead - QSR Brand

Job Specification: Learning & Development New Store Opening Lead

Salary: Up to £50,000 per annum
Location: UK-based with travel as required
Company: Rapidly Growing QSR Brand

About Us

Dynamic, fast-paced quick-service restaurant (QSR) brand on a mission to revolutionise the way people enjoy food. With ambitious growth plans and a commitment to quality, innovation, and customer experience, we are seeking a L&D New Store Opening Lead to drive the training and development strategy for our new store rollouts.

The Role

As the Learning & Development New Store Opening Lead, you’ll play a critical role in ensuring every new store opening is a success. From onboarding and training new teams to implementing and refining learning strategies, you’ll be at the forefront of building people capability and embedding brand values across the UK.

You’ll lead the development of high-performing teams, ensuring every store is equipped to deliver an exceptional customer experience from day one.

Key Responsibilities

1. Design, implement, and deliver tailored training programs for new store teams, ensuring all team members are fully prepared for launch.
2. Oversee the onboarding process for new hires, including operational training, brand immersion, and culture-building initiatives.
3. Partner with Store Managers and Operations Teams to ensure all processes, standards, and systems are understood and executed.
4. Mentor, coach, and inspire teams, fostering a culture of learning, development, and continuous improvement, leading a team of 4 trainers.
5. Develop engaging training materials, tools, and resources to support consistent learning outcomes across locations.
6. Conduct follow-up visits post-opening to evaluate training effectiveness and provide additional coaching as needed.
7. Work cross-functionally with HR, Operations, and Marketing to align training programs with company goals and values.
8. Track and report on training outcomes, identifying areas for improvement and innovation.

About You

We’re looking for an enthusiastic and experienced L&D professional who thrives in a fast-paced, hands-on environment. You’ll be passionate about developing people, delivering results, and contributing to a growing brand.

Essential Skills & Experience:

1. Proven track record in L&D, ideally within a QSR, retail, or hospitality environment.
2. Experience delivering training in a multi-site or new store opening context.
3. Exceptional communication, presentation, and facilitation skills.
4. Ability to build relationships and influence at all levels.
5. Strong project management skills with a focus on meeting deadlines and managing multiple priorities.
6. A customer-first mindset with a focus on excellence and quality.
7. Willingness to travel to new store locations as required.