Learning & Development Facilitator

About The Role

Are you passionate about promoting professional growth and enhancing the quality of care in the health and social care sector? Do you thrive in an environment that values continuous learning and development? HC-One is seeking a dynamic and experienced Learning & Development (L&D) Facilitator to join our dedicated team.

As a L&D Facilitator at HC-One, you will play a pivotal role in fostering a culture of continuous learning across our care homes. You will deliver engaging and interactive training, support home-based coaching initiatives, and collaborate with key stakeholders to ensure our colleagues have the skills and knowledge to deliver the highest standard of care to our residents. Your contribution will directly impact the professional development of our teams and improve the quality of care we provide.

Facilitation and Delivery Excellence

• Facilitate dynamic, interactive learning sessions that inspire and empower care staff.
• Deliver training using diverse methods including in-person workshops, virtual sessions, and blended learning approaches.
• Create inclusive, collaborative learning environments that encourage critical thinking and skill mastery.

Coaching and Home Support

• Provide one-on-one and group coaching to reinforce learning and promote professional growth.
• Build supportive relationships with care homes to understand their unique learning needs and improve care delivery.
• Support and mentor colleagues in coaching roles within the homes, such as Safer People Handling Coaches.

Learning Program Development

• Conduct Training Needs Analysis (TNA) to identify gaps in skills and knowledge within our homes.
• Collaborate with the Operational L&D Manager and L&D team to design, develop, and implement tailored learning programs.
• Utilise instructional design expertise to create engaging and effective training materials.

Professional Development Advocacy

• Promote a culture of lifelong learning and continuous professional development across the organisation.
• Act as a catalyst for individual and organisational growth by implementing innovative learning initiatives.
• Support staff to stay current with internal compliance and industry regulations.

Performance Evaluation and Continuous Improvement

• Evaluate the effectiveness of learning interventions through assessments, feedback, and performance metrics.
• Use data-driven insights to continuously enhance learning and development strategies, ensuring measurable improvements.
• Implement coaching strategies to monitor staff progress and support ongoing development.

Strategic Collaboration

• Work closely with the Operational L&D Manager, wider L&D team, and key stakeholders to align learning initiatives with HC-One’s organisational goals.
• Address the specific learning needs of each home, helping to close skills gaps and improve performance.
• Drive positive outcomes for both colleagues and residents through strategic L&D interventions.

About The Company

At HC-One, kindness is more than a word. It is a belief that caring for people means caring about what matters most to them so we can support them to lead their best possible life.

To be able to provide the kindest possible care there are 5 qualities that everyone who is part of the HC-One team shows up with, supports and coaches in each other every single day. We call these 5 qualities Kindness the HC-One Way: We are curious and ask questions, look for clues and seek to understand. We are compassionate and try to walk in the shoes of others. We're creative yet practical, using our imagination to make things happen. We are courageous in how we support residents to live the life they want, and we can always be counted on.

We champion inclusivity, fostering a workplace where everyone feels valued and can be themselves. Our diverse and inclusive workforce allows us to learn from each other and better represent the communities we serve.

Our dedicated, professional colleagues strive to always deliver outstanding care – and we care about our talented teams too, supporting them in their professional and personal growth. We are committed to developing people that work for us through robust career pathways, CPD and post graduate programmes.

What HC-One offer

• Award-winning learning and development.
• 25 days annual leave Plus Bank Holidays.
• An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
• GP online - providing around the clock GP consultation via an interactive app - available to you and your children under 16.
• Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners.
• Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues.

We want you to have an amazing experience working at HC-One, starting with our commitment to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.

About You

You have proven experience in designing, developing, and delivering training programs, both in-person and virtually, hold a training / teaching PTTLS qualification and ideally holding a relevant Learning & Development qualification. With excellent communication and interpersonal skills, you have strong facilitation and presentation skills and can coach colleagues of all levels.

You are experienced with instructional design and adult learning principles, and with coaching and mentoring professionals to support their development. You have strong organisational skills with the ability to manage complex schedules and travel requirements, and can support multiple projects and priorities in a dynamic environment.

Proficient in using learning management systems and e-learning platforms, MS Office suite and other relevant software tools, you can analyse data and metrics to assess the effectiveness of learning interventions.

Ideally you will be familiar with regulatory and compliance requirements in the health and social care sector.

This is a home based role with extensive travel with overnight stays, which are planned in advance.

Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.