Learning and Development Manager CoE

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Job Title: Learning & Development Manager - RCSS (CoE)
Location: London / Hybrid
Contract Type: Full time / Permanent
Salary: Competitive with a range of exceptional benefits

Travel Requirement: Frequent travel to HCA facilities across the UK

We’re looking for a Learning & Development Manager (CoE) to join our Revenue Cycle Support Services (RCSS) Centre of Excellence (CoE) team.

As our Learning & Development Manager (CoE) you’ll be responsible for the design, delivery and evaluation of a suite of process training programs for services within RCSS. This encompasses Patient Access, Revenue Assurance, and the Contact Centre. The program will be developed in collaboration with the business operational managers and leadership teams, along with the Centre of Excellence counterparts.

 You will lead and mentor a team of Learning Facilitators based across our sites in the UK to deliver learning programs that equip our operational teams with effective knowledge, tools, and techniques to perform their roles. Supporting the exceptional patient journey, we are renowned for here at HCA UK.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in our RCSS CoE team, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you’ll do:

• Lead on the design, delivery and implementation of the Revenue Cycle L & D process training programmes, in collaboration with the business operational managers and leadership teams, along with the Centre of Excellence counterparts.
• Co-develop and deliver the strategy and standards that guide L&D within RCSS.
• Lead mentor and develop your team of Learning Facilitators to ensure the delivery of exceptional learning and development to our operational colleagues.
• Work collaboratively across all sites to support the identification and addressing of process training knowledge gaps and implementing L&D solutions.
• Lead on change and continuous development of RCSS training
• Maintain cost-effective operations, optimising and streamlining to improve performance and reduce cost. Monitor, control and manage expenditure and participate in the preparation of the department annual budget.

What you’ll bring:

• Demonstrative experience in the design, development and delivery of large-scale organisational process training programmes.
• High level, progressive and proven success leading change management, process improvement and L&D /Training. Delivering improved ways of working.
• Experience of developing and leading on strategic initiatives.
• An inspirational leader, able to coach, mentor and develop teams.
• Exceptional stakeholder management, engagement and influencing skills up to Executive level. Both Internal and external. With strong communication skills, written and verbal.
• Experienced in the design and facilitation of leadership development programmes.
• Strong IT and technical abilities - experience of using L&D systems and platforms such as Ambifi (Video and step-by-step tutorial guides,) and Articulate 360 (eLearning course creation).
• Exceptional planning and organizational skills, able to juggle multiple deadlines and changing priorities.

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. 

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Learning & Development Manager (CoE) you’ll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
• Private Healthcare Insurance for treatment at our leading hospitals
• Private pension contribution which increases with length of service
• Season Ticket Loan and Cycle to Work scheme
• Group Life Assurance from day one
• Critical illness cover
• Enhanced Maternity and Paternity pay
• Corporate staff discount for all facilities including Maternity packages at The Portland
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you
• Discounts with over 800 major retailers

Diversity and Inclusion

Patients first. Colleagues always. That’s the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with our colleagues we’re creating a truly inclusive environment, where individual differences are celebrated, and everyone can achieve their potential.

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That’s why we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.