Learner Support Services Support Officer

An opportunity exists within the busy Learner Support Services Team for a highly motivated Support Officer.

This is a varied and demanding role where the post holder will be the first point of contact for parents, students, schools, and Passenger Assistants on home to school transport. You will liaise with these stakeholders to take details of issues that may arise with the day-to-day running of school transport.

Home to School Transport employs over 170 Passenger Assistants who travel with children on our transport. You will support the service by providing day-to-day clerical admin support across the Team. This will also extend to the Free School Meals Service, School Admissions, and Admissions Appeals Teams.

The successful candidate will be:

• A motivated individual who must be able to remain calm and cope in a very busy and demanding role;
• Able to manage time effectively within competing priorities and deadlines;
• A good organiser with excellent communication and interpersonal skills and a customer-focused approach to work;
• Able to deal with highly sensitive information and maintain confidentiality at all times;
• Able to work within a team environment;
• Able to demonstrate experience of working in a similar administrative environment;
• Have excellent keyboard skills for input and retrieval of data and invoice processing;
• Enthusiastic and able to work on your own initiative as well as effectively with colleagues, schools, and parents/members of the public from a wide range of backgrounds;

For further information please contact Andy Coleman, Team Leader, Home to School Transport on (01924) 305628 or contact acoleman@wakefield.gov.uk

To apply please click the Apply Now link below.