Learner Recruitment Officer

Learning Curve Group; Chiswick; On-site; GBP 25,000 - 35,000

Job description

By registering and proceeding with this application, you are confirming that you agree with our Data Protection Policy

Job Details: Learner Recruitment Officer

Full details of the job.

Vacancy Name: Learner Recruitment Officer

Vacancy No: VN4722

Location: Chiswick

Contract Type: Permanent

Hours per week: 37.50

Working Days & Times: Mon-Fri 0830-1700

Description: Learning Curve Group are a national training and education specialist we work with further education providers, employers, and learners to help them achieve success. We have strong values which are all centred around our learners – and that is how we believe it should be, as we impact on over 100,000 of them every year. Our ‘Purple People’, the dedicated and passionate people of LCG, help us to deliver success no matter what, to achieve our vision to ‘transform lives through learning’.

Role Information:

Our Hair & Beauty Academies have seen amazing growth over the last few months with the addition of White Rose Academies taking us to a total of 13 academies across the UK. We want to continue this amazing growth by driving learner starts across all sites, helping us to expand further in the future and transforming even more lives.

As a Learner Recruitment Officer you will be responsible for supporting the Academy Manager by driving learner starts and enrolling them on to their chosen programme. This is a busy role where you need to balance the need for commercial and administrative activity on a daily basis.

You will need these important qualities:

• Ability to build rapport with a wide range of learners & employers
• Keen attention to detail
• Positive attitude
• Ability to communicate at all levels

DUTIES:

• Develop links with key external stakeholders, (e.g. employers, schools, local authorities, community centres and JCPs) and capitalise on the relationships to generate enrolments on to the Apprenticeship and adult programmes
• Develop and maintain excellent relationships with internal and external stakeholders (Academy Managers and external employers) to identify training and employment opportunities
• Carry out all stakeholder related recruitment activity including advertising on recruit an apprenticeship website, pre-screening, and interviewing
• Update the centralised salon vacancy database
• Liaise with stakeholders in relation to the enrolment process of apprentices and adult learners
• Organise and manage the open days to generate potential interest in a career in hairdressing
• Carry out regular reviews with employers and Apprentices within the salon to inform them of the Apprentice’s progress and to agree targets for improvement. Ensure the outcomes from the review are communicated to the Tutor
• Manage employer surveys on an adhoc and bi-annual basis for each salon
• Enrol new learners onto the correct program
• Reserve the funding with the salon and make sure all paperwork is signed by the employer
• Advertise current vacancies, managing applications effectively on the CRM, pre-screening, interviewing, and attending careers events where required
• Carry out student reviews in salon conduct and documenting telephone reviews as and when required
• Support communication to students and salons as directed including termly communications to salons and follow up calls to prospective new students
• Interview applicants for their chosen programme completing eligibility checks and related ESFA documentation for the relevant funding channels
• Act as a point of contact for apprentices providing ongoing support and impartial IAG throughout the learner journey
• Provide additional support during the learners first 6 weeks, including half day sessions to ensure fulfilment of employer and learner expectations
• Ensure apprentices are in employment throughout their programme finding alternative placements where applicable
• Support learners at programme exit and provide information, advice and guidance on progression and employment opportunities
• Accurately record actual number of starts and pipeline figures in academy weekly performance report
• Meet and report weekly to the call centre key personnel and Academy Manager on outcomes of interviews and starts in the week
• Report on monthly activities against set key performance indicators
• Drive performance against academy budget and targets

Administration and Generic Duties:

• Ensure correct processing and filing of PLRs and eligibility documentation
• Liaise with the Administration team to ensure they are provided with accurate information to inform the employer Apprenticeship documentation
• Inform the Administration team’s process to generate EDRS numbers
• Update employers’ database and files to include H&S and ONAs
• Manage the process to gain dated signatures on enrolment paperwork and final EPA documentation and follow up on all documentation as required
• Carry out health and safety checks on an annual basis at all salons and liaise with the Administration team for recording the Health & Safety checks on PICs
• Provide adhoc and regular reports as and when required
• Manage the Employer Engagement CRM database and ensure regular updating of employer information, Apprentice placements and salon visits
• Liaise with the Hairdressing Tutors for information to support the employer reviews and provide feedback to Tutors after the visit
• Act as first point of contact for all inbound / outbound calls
• General Administration duties including diary management of the EE Manager, photocopying and taking ownership of posts
• Provide learners, customers and colleagues with support, advice guidance as part of your everyday role
• Conduct your role in line with the behaviour aligned with our company value
• Comply with and follow all processes within The Safeguarding Policy, ensuring safety of all learners is paramount
• Comply with the Safeguarding, Prevent and Health and Safety Policies and be vigilant to potential concerns and risks at all times
• Comply and follow all processes within the Health and Safety Policy
• Comply and follow all processes within the IT Policy and, Data Protection and Information Security Policy
• Promote equal opportunities and recognition of diversity throughout the company
• Ensure the maintenance of confidentiality and professionalism at all times
• It is essential that you have a commitment to behave in a way that meets our company values and that places the learner and their wellbeing at the heart of what you do.

If you would like to discuss this role in more detail or need support in applying for this role, please contact our recruitment team on 01388 777129 or [e-mail]

Working Flexibly:

If the working hours, days or times don't quite meet your needs please contact us to see if we can accommodate working flexibly.

ESSENTIAL CRITERIA:

We love to develop our people so even if you don't meet 100% of the essential criteria, we strongly encourage you to apply.

• Experience in a sales role
• Customer Service skills
• Hair or Beauty Industry knowledge

Why work for Learning Curve Group?

There are many reasons that make Learning Curve Group a fantastic place to work! Although we have some great benefits, we know that one of our biggest perks is the incredible People & Culture we have been lucky enough to create. Don't just take our word for it though, you can hear from some of our Purple People here: Click me

In addition to working for a company that has been listed as the top 100 companies to work for, for the last five years you'll have access to below benefits:

• 26 days annual leave + Bank Holidays
• Buy & Sell an additional 5 days each year
• Length of service annual leave increments starting at 2 years
• Healthcare Scheme
• Tech Scheme
• Ikea Scheme
• Cycle to work Scheme
• Paid Volunteer day each year
• Early Finish Fridays on the last Friday of every month
• Student / Teacher Discount
• Uniform

HEAD OFFICE PERKS:

We wish we could provide these to all, but as a national company, it's not always possible. However, these perks are available to all staff when they attend our incredible Head Office space.

• Electric Car charging points
• Free fruit, Coffee and Tea
• Onsite Shower
• Prayer room on request or list of nearest available places of worship

EQUAL OPPORTUNITIES:

You’re unique – and we love that about you. As an equal opportunity employer, we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don’t just take our word for it though! Our commitment to a number of covenants and pledges will show you just how serious we are about equal opportunities for all.

Halo Code:

Learning Curve Group stand against hair discrimination in the workplace and champion the right for our Purple People to embrace Afro-Hairstyles including, but not limited to, afros, locs, twists, braids, cornrows, fades, hair straightened through the application of heat or chemicals, weaves, wigs, headscarves, and wraps.

Disability Confident Leader:

Disability Confident Leader status is the highest level of the scheme. It is awarded to organisations that act as champions for the rights of disabled people within their networks and who lead the way to help other businesses to become disability confident. At LCG we understand the need to remove barriers to create a level playing field. That's why if you require any reasonable adjustments to the interview and/or workplace, we welcome a discussion.

Armed Forces Covenant Gold:

12% of our entire workforce are veterans of the armed forces and as such, it's only right we show our support by pledging to the Armed Forces Covenant. It is a promise to those who serve or who have served, and their families, which says we will do all we can to ensure they are treated fairly and not disadvantaged in their day-to-day lives. As part of this promise, Reservists will receive an additional 10 days paid leave to attend training.

• Domestic Abuse Covenant
• Care Leaver Covenant
• Working Chance
• Ban the box

Recruitment Checks:

Recruitment Checks Learners are at the centre of everything we do so we are committed to safeguarding and promoting their welfare. If your role is applicable, the successful applicant will be required to provide satisfactory references and prove their eligibility to work in the UK. Depending on your role, we may also need to carry out a DBS check in addition to an adverse media / digital search. Please note that it is an offence to apply for a role if you are barred from engaging in regulated activity.