Learner Recruitment and Reception Officer

Learner Recruitment and Reception Officer

Location: Worksop

Salary: £23,006 per annum

Hours: Full time (37 hours per week, all year round)

Our client’s main goal is to be an outstanding education and training provider, and this is at the heart of everything that they do. To help them achieve this, they are looking to recruit highly motivated, innovative, and dynamic individuals to join their existing teams. To be a part of the team, they will expect you to be committed to their values too.

The Role

The Learner Recruitment & Reception Officer role is a key part of the Group’s customer service provision, within the Learner Recruitment team, providing a professional and high-quality customer service to internal and external customers.

In this role, you will ensure that all learners receive a positive experience when they make course enquiries, whether in person, over the phone, or via electronic communication.

The role will provide a professional reception service, including providing a range of pre-entry information and advice to potential and existing customers, referring to specialists where appropriate.

Through a proactive, enthusiastic, and customer-focused approach, you will assist the Group to achieve their mission to provide skills for the future of their students and community through outstanding teaching & learning.

Skills and Qualifications

1. You will have previous experience of working in a customer-facing role, ideally within an education setting, providing information, advice, and guidance.
2. You will have excellent communication skills, both written & verbal, and be able to deal with a range of enquiries in the most effective manner.
3. You will need to be able to deal with enquiries appropriately and effectively, under minimal supervision on occasion, as receptions can be very busy.
4. You will hold a Level 2 Literacy and Numeracy (equivalent to GCSE), and a Level 3 in Information & Guidance, as well as a Level 2 Customer Service or be willing to work towards.

Department Info

These roles are part of the Learner Recruitment and Events Team, which is led by the Head of Learner Recruitment and Events who will give you operational direction and is supported by the Director of Learner Recruitment and Marketing. The department is critical to ensuring all customers and existing students have a positive and meaningful experience.

Benefits

• Access to local government pensions scheme.
• Access to their gyms, restaurants, and salons.
• Staff health & wellbeing and benefits schemes including in-house Occupational Health service.
• Full, part-time, and flexible working hours available in many roles.
• Parking available at all of their sites.
• Fantastic career development opportunities including funding for teacher training, apprenticeships, and various other industry-recognised qualifications.
• New FE teachers can also apply for grants of up to £6,000 in STEM subjects (conditions apply) through the levelling up premium payments initiative.
• Recruitment Referral Scheme for all employees worth up to £200 per referral made.

To Apply

If you feel you are a suitable candidate and would like to work for this reputable organisation, please click apply to be redirected to their website to complete your application.