Lead Waiter - Brasserie Constance

Sodexo Group; Greater London, London; On-site; GBP 100,000 - 125,000

Job description

Job Overview:
We are seeking a highly professional and personable Lead Waiter to join our team at Brasserie Constance, a British brasserie with Michelin Star Chef Adam Byatt at the helm. Taking influence from Constance Spry, our namesake, a pioneering figure in the early 20th century and creator of coronation chicken.

As a Lead Waiter, you will play a pivotal role in ensuring the highest standards of service and hospitality. You will be responsible for mentoring junior waitstaff, coordinating service flow, and assisting management in delivering an outstanding dining experience in a sophisticated yet welcoming environment. We are a neighbourhood-friendly restaurant.

Key Responsibilities:

1. Warmly greeting guests, presenting menus, offering expert recommendations, and answering questions about the menu, wine list, and restaurant offerings.
2. Taking and managing food and drink orders with accuracy, ensuring all dietary restrictions or preferences are accommodated.
3. Supervising and supporting the waiting team to maintain impeccable service standards.
4. Serving food and beverages with precision and efficiency, ensuring timely and accurate delivery.
5. Maintaining an in-depth knowledge of the menu, daily specials, and wine pairings to provide expert recommendations.
6. Monitoring guests’ satisfaction, anticipating their needs, and responding promptly to requests.
7. Overseeing table settings, cleanliness, and organization to uphold a refined dining experience.
8. Collaborating with the kitchen and bar teams to ensure seamless service operations.
9. Assisting in training and mentoring junior waitstaff to enhance team performance.
10. Ensuring that all guests leave with a positive impression of the restaurant and encouraging repeat visits.

Skills & Qualifications:

1. Previous experience as a waiter, preferably in a leadership capacity, within a high-end restaurant or brasserie.
2. Exceptional customer service skills with a friendly, professional, and approachable demeanor.
3. Strong communication and interpersonal skills.
4. Ability to lead and support a team in a fast-paced environment while maintaining attention to detail.
5. Knowledge of fine dining etiquette and wine service is preferred.
6. A strong team player with a proactive attitude.
7. Professional appearance and conduct.
8. Flexibility to work evenings, weekends, and holidays as required.

Why Join Us?
At Brasserie Constance, we are committed to providing an exceptional work environment where employees are valued and encouraged to grow. If you are passionate about fine dining, hospitality, and leadership, we would love to hear from you.