Lead User Experience Architect

Fixed Term Contract Duration: 12 Months

What the Hiring Manager says:

At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve.

Our business is transforming, continually modernising and becoming even more customer centric. So if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it’s the perfect time to join us!

Quilter has defined User Experience as a key differentiator for its client and adviser propositions. This role will provide the user experience skills to facilitate the business in achieving this ambition.

About the Role

Level: 4

Department: Technology

Location: Southampton

Contract type: Fixed Term

Contract Duration: 12 months

• Lead, plan and manage the UX workstream on large scale projects to ensure that the voice of the user is based on research, analytical data, user experience best practice and digital industry expertise.
• Capture and translate business requirements and user needs into innovative digital user experiences.
• Plan and identify project research needs using several user centred design techniques including, external research, persona development, customer testing, and quantitative/qualitative data research.
• Gather UX requirements across small to large change projects balancing the needs of both the end user and business objectives.
• Conduct iterative usability testing sessions remotely or face to face using several tools including eye tracking capabilities and remote testing tools.
• Create presentations, user flows, wireframe specifications, prototypes and other necessary documentation to communicate the recommended user experience to stakeholders and development teams.
• Produce recommendations for optimising existing digital journeys based on research and insight.
• Collaborate with the wider Digital team, development teams and business stakeholders to form user experience solutions.
• Present findings, recommendations, and customer insight to senior decision makers.
• Engage and manage 3rd party developments, overseeing the build for adherence to our UX vision, Digital Experience Standards and non-functional requirements.
• Build a strong view of our users by challenging and improving personas and insight into our customers’ needs (clients, financial advisers etc.).
• Review work, coach, and mentor other UX and digital team members.

About You

Applications from people with diverse backgrounds enables our inclusive organisation to thrive. If you feel you don't match our job description exactly, why not take a chance on yourself and apply? You could be exactly what this role needs.

• 5+ years’ experience in customer journey mapping, UX/UI design, information architecture, wireframing, prototyping and other related UX disciplines.
• Exceptional understanding of user centred design processes, and ability to balance customer needs with business goals in developing first class digital solutions.
• Experience in designing a full range of digital interfaces, including responsive web design and native mobile apps.
• Excellent knowledge of web analytics and digital metrics and how to use them to drive business value.
• Excellent practical knowledge of relevant design / UX tools, preferably including Figma and Axure.
• Solid experience of usability testing techniques and software.
• Experience in applying accessibility guidelines (WCAG) and inclusive design to the UX process.
• Experience in dealing with stakeholders at all levels, including excellent communication, influencing and presentational skills.
• Experience with both waterfall and agile development processes.
• Outstanding verbal and written communications.
• Financial services knowledge an advantage.

Core Benefits

• Holiday: 26 days
• Quilter Incentive Scheme: All employees are eligible to participate in our incentive scheme, based on the company's performance and their contribution to it.
• Pension Scheme: 10% non-contributory company pension scheme that can be boosted through personal contributions.
• Benefit Allowance: A cash benefit allowance is payable in lieu of some of our core benefits.
• In addition to our core benefits we offer a range of flexible benefits that you can choose from and pay for conveniently via a salary deduction.