LEAD TELECOMM - COMMUNICATIONS

Why Beebe?

Become part of the Beebe team - an inclusive team positioned in a vibrant, coastal community. Enjoy a fulfilling career as you support the health of our patients and a team focused on excellence.

Overview

Under the direction of the Operations Manager, the following responsibilities will be undertaken:

1. Assigns & monitors for completion daily telecommunication maintenance and support desk tasks to be accomplished by the Telecomm group.
2. Works collaboratively with the other I.S. Leads to meet customer service expectations (Customer = patient, user department team member, I.S. team member, physician, and vendor).
3. Serves as a technical advisor for the OPS manager.
4. Responsible for all phones, voice mail, and telephone systems, maintaining daily uptime and operations here and at all BMC owned remote locations.
5. Responsible for all daily backups and restores of data if needed.
6. Maintains a daily 24/7 operation schedule of Telecom resources and ensures staff availability when on-call.
7. Actively participates in the planning of all I.T. projects related to the Telecomm group and assigns and monitors the progress of Telecomm technicians.
8. Responsible for all the closets and cabling, maintaining EIA/TIA standards throughout BMC and its remote locations.
9. Works collaboratively with Network Lead to assign proper cable pathways and oversee all cable maps.
10. Ensures operability of systems including: installation, repair, relocation of telephone lines and equipment, and maintenance of the hospital telephone and paging system.

Responsibilities

Demonstrates ability to plan and organize workflow to maximize productivity while maintaining quality, safety, and customer satisfaction. Assists in the development of PDCA systems to implement and monitor process improvements and take action where appropriate. Ensures team members maintain departmental policies/procedures and adhere to all quality, safety, and regulatory standards/requirements. Supports the department by monitoring regulatory/accreditation compliance and takes actions to address deficiencies as appropriate. Trains new and current team members and students, ensuring that orientation and training checklists are completed. Makes sure that annual mandatory education is completed and competencies are assessed and documented. Provides feedback to leadership about team members' performance, including the need for coaching, counseling, and disciplinary action. Assists leadership in completing initial and annual performance appraisals. Recommends/Assists with the preparation of departmental training and education, quality and safety programs, and performance improvement projects. Acts as a resource person for daily operations within the department, section, or unit. Very knowledgeable about specific aspects/technical details of the job and readily shares knowledge with others. Participates in the interview process and provides feedback on candidates. Prioritizes and coordinates assignments and work requests from hospital departments/personnel related to installation, repair, and maintenance of communications equipment and systems. Requisitions materials and equipment for work to be performed. Responds to and resolves telecommunication-related problems or complaints raised by physicians, patients, and staff. Ensures Telecommunications Specialists perform their duties professionally and responsively. Maintains liaison and communication with the telephone company and other external communication-related organizations to ensure and maintain external local and long-distance communication service. Administers maintenance of the hospital paging system. Maintains Beebe Medical Center pager system through Redicall. Maintains call accounting systems for all departments to a directory level. Responsible for data line interfaces to Beebe Medical Center and Family Health Centers through Verizon Bell. Archives all internal and external call forward record database changes. Implements and maintains voicemail and other telecommunication software packages. Assists and works with other trades personnel as required; acts as work crew leader when project work requires it. Coordinates installation of telecommunication and network cables. Reads and interprets blueprints, schematics, and specifications in connection with telephone and paging system installations and repairs. Maintains appropriate manuals, blueprints, and other materials. Evaluates the effectiveness of the telecommunications system software and equipment; submits recommendations and proposals for replacements and/or upgrades. Keeps work areas orderly, clean, and safe; cares for and maintains department equipment and supplies. Maintains records, reports, and statistics as required. Responsible for the selection, training, and orientation of telecommunication specialists and telephone operators. Provides input to Operations Manager for the evaluation of performance. Performs other duties as requested.

Qualifications

Three to five years of experience in telephone system installation and repair.

Competencies Skills

Essential: Clear communication skills (both written and verbal), knowledge of basic computer programs, ability to keep confidential information regarding patients and team members, ability to withstand crisis situations, skills to provide customer service to patients, team members, and visitors, proof of current/valid car insurance, valid driver's license with no more than 3 moving violations.

Credentials

Education

Essential: High school graduate or equivalent.

Other Information

Three to five years of experience in telephone system installation and repair.

Entry

USD $32.47/Hr.

Expert

USD $50.33/Hr.