Lead Technical Support Engineer

An excellent opportunity for an individual with strong technical and customer support experience looking to work for a rapidly expanding, industry-leading company, which can offer excellent training and progression opportunities.

Do you have experience in a technical customer support role? Would you like to play a key role at an industry-leading company?

Established for over 40 years, this world-leading company specializes in the design & manufacture of specialist safety systems for use in a wide variety of industries. They have developed an unrivaled reputation within their market and are the global leader within it. With recent investments and big plans for the future, they are now going through a period of rapid expansion. Due to this, they are now looking for a Lead Technical Support Engineer to join their expert team.

In this customer-facing role, you will be leading a small team, predominantly providing over-the-phone 1st line technical support to clients around the UK. This will involve supporting clients with installations, repairs, and any other ongoing problems with products. In addition to this, you will also be involved in project work and have the opportunity to travel to customer sites to assess their technical support needs. You will also be provided with extensive training in order for you to become an expert on their products.

This role would therefore suit an individual with experience in a technical customer support role related to electronics/electrics/hardware or similar, and who is looking for a new challenge at a global leading company.

The Role:

1. Leading a small technical support team
2. Providing 1st line support to customers
3. Assisting with installations, repairs, etc.
4. Project work
5. Extensive training provided

Salary:

£Salary DOE + Bonus + Training + Progression + Benefits

The Person:

1. Experience in a technical customer support role
2. Understanding of electronics/electrics/hardware or similar
3. Excellent customer service skills
4. Experience leading teams
5. Commutable to Dartford area