Lead Technical Architect

Job Description

Role: Pega Lead Decisioning Architect

Job Type: Permanent

Location: Newbury/London

Work mode: Remote/Hybrid

Ready to utilize your experience as a Pega Lead Decisioning Architect?

We have an exciting opportunity for you!

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Gain access to endless learning opportunities
• Lead projects and inspire both colleagues and stakeholders
• Lead a team and their technical growth

The Role

As a Pega Lead Decisioning Architect, you will be expected to own end-to-end architecture, creating, running, and maintenance of offers, strategies, and campaigns.

Key Responsibilities:

• Perform analysis of client requirements
• Provide detailed solution architecture and design
• Drive the design changes and technical deliveries from architect standpoint

Lead and develop applications using Pega:

• Ensure seamless data exchange with OSS/BSS customer profiles and real-time event streams
• Define decisioning governance framework and ensure compliance with Pega best practices
• Conduct code reviews, performance tuning, and optimization of decisioning workflows
• Run simulations of scenarios resulting from suggested changes to the strategy and provide input to the customer strategy group
• Ensure alignment with business objectives such as reducing churn, improving customer experience, and increasing ARPU

Your Profile

Essential skills/knowledge/experience:

• Experience in designing and implementing AI-driven real-time decisioning solutions using CDH framework within Pega Infinity
• Experience in designing and developing strategy, actions, proposition, offer flow, data flow, when rules, output templates & treatments, adaptive or predictive or scorecard models, volume constraints, reports in Pega Infinity
• Experience using NBAD (NBA Designer) for designing and implementing Decisioning Framework
• Experience in working across large customer data sets, preferably in large telco
• Must have Pega Marketing/Decisioning certifications and understanding of campaign management tools & processes

Desirable knowledge:

- Database and SQL knowledge.

Rewards and Benefits

TCS is consistently voted as a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources, and discounts within the larger Tata network.

Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our motto is ‘without Exception’. Our continued commitment to culture is reflected across our workforce implemented through equitable workplace policies and processes.

You’ll find a welcoming culture and many internal volunteering and social networks to join (these are optional). Our social activities include 12 employee networks such as LGBTQIA+ & Allies, mental health, and neurodiversity, as well as health & wellness initiatives and sports events.

If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.recruitment@tcs.com with the subject line: “Adjustment Request” or call TCS London Office 02031552100 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.

Application Process

Online application > 2. TCS Technical round > 3. Customer Technical discussion > 4. Managerial discussion > 5. HR discussion.

Next Steps

Due to the high volume of applications, we are unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

Join us and do more of what matters. Apply online now.