Lead Student Success Coach

Arden University; London; On-site; GBP 32,000 - 40,000

Job description

£32,500pa plus £4,000 London Weighting and Excellent Benefits

Based on-site at our Holborn Campus with travel to our Ealing Campus

Full time Permanent

Read the full job description here

About Arden University:

We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.

There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.

About the Department:

Our Student Success Coaches are part of the wider Student Experience Departments at Arden University, who ensure students across all campuses receive the support and opportunities needed for success. The coaching team are crucial to providing pastoral support and career advice to students to maintain student welfare. This includes providing the best experience and guidance from application, admission, through to graduation.

About the Opportunity:

We are looking for a Lead Success Coach to oversee a team of Success Coaches who provide holistic student support, focusing on academic success, well-being, and personal development.

In this role, you will:

1. Lead, train, and develop a team of Success Coaches to ensure high-quality coaching and student support.
2. Drive continuous improvement in the coaching programme, ensuring high levels of student satisfaction.
3. Motivate and guide your team to deliver tailored success plans, helping students achieve their academic and personal goals.
4. Monitor and enhance service quality, ensuring student needs are met and performance targets are achieved.
5. Collaborate across the university to develop best practices in student coaching and engagement.

If you are a passionate leader with a commitment to student success, we’d love to hear from you!

About You:

We are looking for a dedicated and experienced leader with:

1. Proven experience in leading and managing a team, driving performance and professional development.
2. A track record of motivating teams to deliver exceptional student support services, build strong professional relationships, and achieve targets/KPIs.
3. Strong knowledge of student resources, referrals, and support services, ensuring students receive the guidance they need.
4. A solid understanding of coaching principles and techniques, with the ability to apply them effectively in a student-focused environment.
5. Familiarity with higher education systems and student development theories, including growth mindset strategies and motivational techniques.

Why Arden:

At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students' journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:

1. 30 days holiday, add the bank holiday on top, and we even throw in Christmas closure.
2. A generous Aviva pension plan, our contributions start at 7%.
3. PMI or Healthcare Cashback (dependent on role grade).
4. Study any Arden course for free, with generous discount for all family and friends.
5. Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education.
6. Plus, other competitive benefits!

Our Values:

Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.

There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations.

Closing Date: 3 April 2025

We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.

Equity, Diversity & Inclusion:

Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role.

If you wish to be considered under this scheme, you can indicate via the application form below. By doing so, you are also consenting for this information to be shared with the hiring team. For more details on what qualifies as a disability under the Disability Equality Act 2010, please refer to the guidance here.

As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.