Lead Security Analyst, Information & Analysis, West Africa

International SOS is the world's leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. Established 35 years ago, we have become the market leader in global telehealth services and digital health solutions for an extensive client base of Fortune 500 companies, NGOs, and governments around the world.

About the role

The Lead Security Analyst, West Africa is responsible for the day-to-day direction, guidance, and analytical line for West Africa across all internal and client-facing deliverables, with direction from the Security Director, I&A and in alignment with the Security Director, Assistance and global standards. This role will be the regional analytical lead for West Africa and will work closely with other Lead Security Analysts and relevant Medical I&A leads on issues of overlap.

Key responsibilities

The Lead Security Analyst is expected to have an understanding of and an interest in shaping how I&A should be delivered and presented to clients in an audience-centric way across the multimedia digital space. This will be in collaboration with the Content Services professional community. Responsibilities will include:

1. Ensure International SOS' analytical position and outlook on West Africa is clear to clients and internal stakeholders in order to inform timely decision-making.
2. Ensure the Security Specialist, I&A team (SSIA) is given appropriate direction for West Africa on a standing basis.
3. Ensure the SSIA team has appropriate numbers and diversity of sources for intelligence collection, developing action plans for the Security Director, I&A where appropriate.
4. Ensure International SOS' operational posture and planning for West Africa is taken in full view of the security outlook.
5. Oversee functional feedback to SSIA team for deliverables relating to the region, building both subject matter knowledge of West Africa as well as intelligence analysis and writing best practice.
6. Collaborate with relevant stakeholders across the Content Services & Medical I&A communities to ensure comprehensiveness of output and overall economy of effort.
7. Oversee the maintenance of background client-facing security information, ensuring it is up to date and reflective of the current risk environment and International SOS' analytical and operational position.
8. Contribute to ensuring International SOS has a best-in-class security I&A capability by participating in projects relating to functional enhancements, such as intelligence collection tools and trainings.
9. As required, travel to countries in West Africa to assess the current security situation, local provider capabilities and expand the existing network of security I&A and assistance contacts to further support clients and aid operational planning.
10. Participation in the regional security on-call roster as required.
11. Deliver safety and security trainings and workshops - especially those focused on West Africa - as well as engage in client-specific security I&A consultancy tasks as required.
12. Support the Sales and Marketing teams in the articulation of International SOS' services and in providing functional expertise in client-facing forums e.g.: webinars.
13. Build an extensive understanding of a 24/7, global, integrated operational intelligence cycle as part of a business supporting clients with analysis and assistance across security, health, and logistical threats.
14. Undertake competency-based trainings based on management assessment of priorities.

About you

• Extremely strong knowledge of the political and security landscape within West Africa.
• Excellent written and verbal communication skills including ability to explain complex situations to non-expert audiences in English.
• Ability to critically analyse multiple streams of information under time pressure and produce actionable insights.
• Ability to identify key streams of effort and direct colleagues accordingly.
• On the ground experience in West Africa.
• Strong IT skills including Microsoft Office Suite and other applications.
• Solid experience in security intelligence analysis and production including a period specialising in West Africa in a relevant sector such as: military, government, NGO, journalism; relevant academic studies.
• Experience at all levels of an intelligence cycle involving digital and human sources.
• Experience on the ground in West Africa, and in challenging, remote or hostile environments.
• Experience in writing to senior management and decision-makers.
• Experience with OSINT tools and Structured Analytical Techniques.
• Crisis Management experience.
• Public speaking, client-facing presentation and/or media experience.
• Experience of working in a customer/client focused role.
• Master's degree (or relevant professional training) in a field related to security intelligence, international politics, international relations or similar is preferred.
• Excellent spoken and written English language.
• Other language proficiency desirable particularly French.
• Some travel, sometimes on urgent request.
• Occasional evening/weekend work based on operational requirements.

Benefits

• A day's leave for your birthday.
• Private health care, dental cover, pension scheme, life insurance, paid volunteering day.
• Subsidised staff cafeteria and free tea, coffee and fruit.
• Discount schemes (Cycle2work, season ticket loans, gym discounts).
• Access to Employee Assistance & Employee Support Programme.
• Access to Chiswick Business Park Enjoy Work events.

At International SOS, we offer a great working environment, thanks to our commitment to flexible working, diversity, and development. We encourage every person to be their personal best by creating an environment of inclusion, equality, and support.

International SOS has been recognised as a Top Employer in the UK by the Top Employer's Institute (TEI) for 2024.