Lead - Retail Cluster North

In short

This is your opportunity to become a core part of On's Region team and take on the responsibility to lead On's Retail Cluster Lead [City Name] to ensure the team continues to go above and beyond the expectations while scaling.

As our Retail Cluster Lead [City Name], On will rely on you to oversee retail stores under your area to build strong retail understanding across all team members, create a positive impact for the team and the company, live and breathe On's culture and spirit, enhance retail excellence internally and spread the love and passion to external partners.

You will act as an important bridge in bringing resources necessary to support retail business growth in your area and be responsible for store performance and provide data insights based on your store/market visits as well as conversations with landlords and different stakeholders. You will work collaboratively with cross-functional teams and the China retail team to co-create On's Wow moment on People, Experience, Product, and Tech.

Your Mission

• Embrace On's retail business and overall mission to inspire Store Leaders and their team to showcase the highest level of customer experience in each and every interaction
• Provide factual and data-based insights to support business decisions in the interest of our stores
• Build trusted relationships with your Store Leaders to execute store-related activities, design and implement plans to level up store performance. Oversee talent-related topics with individual stores and coach/collaborate with Store Leaders and Talent Business Partners on execution
• Work closely with the Retail Operation Lead to deliver new Store Opening plans and review the retail playbook, SOPs, and quality standards with existing stores to strive for retail excellence
• Work closely with the Merchandising, Training, and Marketing teams to follow product updates, assortment plans, and push sell-through for individual stores. Support the China Retail Head with yearly budget planning and monthly forecast adjustment for store sales in your area of responsibility
• Share best practices among the stores in your area and beyond to foster a collaborative culture

Your story

• At least 6 years' experience in the related retail industry with a similar role or in customer settings with managerial responsibilities
• College degree and above, bachelor's degree preferred
• Fluent in English and Mandarin (reading, speaking, writing); multi-language skills are a plus
• Operational retail experience in sports/fashion; passion for running is a strong plus
• A collaborative team player with strong interpersonal, hospitality, and communication skills across physical and digital channels
• An entrepreneurial spirit and exceptional organizational skills to proactively anticipate future store needs and support in-store problem-solving on the spot. Flexible with working hours, including weekend and holiday work as needed, and openness to travel within China as per business requirements