Lead Office 365 Applications Specialist

Calderdale and Huddersfield NHS Foundation Trust

Senior Office 365 Applications Specialist

We are looking for a passionate and dynamic Senior Office 365 Applications Specialist to join our team of innovators and help shape the Microsoft 365 experience for our customers. If you thrive on driving change, fostering innovation, and delivering impactful solutions, we want to hear from you!

Job summary

Senior Office 365 Applications Specialist

As a Senior Office 365 Applications Specialist, you will play a pivotal role in guiding our business and technology teams, as well as The Health Informatics Service's (THIS) customers, through their Microsoft 365 migration journey. Beyond implementation, you will help organisations maximise the value of their investment by championing the adoption of cutting-edge cloud technologies.

In this role, you will act as a trusted advisor, working closely with managers to understand their evolving ways of working and ensuring technology aligns seamlessly with their needs. Your expertise will help shape utilisation strategies, best practices, and innovative solutions that drive efficiency and transformation.

If you are eager to make a meaningful impact and empower teams through innovative technology solutions, we would love to hear from you!

Main duties of the job

Key Responsibilities

• Lead and support customers in their migration to Microsoft 365, ensuring a smooth transition and effective adoption of cloud-based tools.

• Serve as a key point of contact for managers, offering expert guidance on technology utilisation, setup, and optimisation.

• Collaborate with IT leadership, technical teams, Programme Management Office, and wider stakeholders to develop and implement business-aligned solutions.

• Engage in work programmes with Calderdale & Huddersfield NHS Foundation Trust (CHFT), THIS transformation leads, and Subject Matter Experts (SMEs) to support digital transformation initiatives.

• Act as a technical escalation point, providing advanced troubleshooting, resolving complex issues, and driving problem management strategies.

• Advocate for user adoption, promoting best practices and ensuring stakeholders leverage Microsoft 365 to its fullest potential.

• Facilitate knowledge transfer, mentoring colleagues, and contributing to the continuous improvement of IT services.

What We're Looking For

• Passionate about technology and its ability to transform the way organisations work.

• Strong expertise in Microsoft 365 applications and cloud-based collaboration tools.

• Experience in supporting digital transformation initiatives and engaging with senior stakeholders.

• A proactive, problem-solving mindset with the ability to influence change and drive adoption.

• Excellent communication and stakeholder engagement skills.

About us

We employ more than 6,500 staff who deliver compassionate care from our two main hospitals, Calderdale Royal Hospital and Huddersfield Royal Infirmary as well as in community sites, health centres and in patients' homes. We also are incredibly proud to have almost 150 volunteers here at CHFT.

We provide a range of services including urgent and emergency care; medical; surgical; maternity; gynaecology; critical care; children's and young people's services; end of life care and outpatient and diagnostic imaging services.

We continue to modernise and invest in our health services to build on our strong reputation. Foundation trusts are public leaders in improving quality in health services. They are part of the NHS- yet decisions about what they do and how they do it are driven by independent boards.

Job responsibilities

Key Responsibilities

• Act on Cloud Technology Requirements Work closely with the Cloud Technology Officer, executing strategic deliverables set by the Technology and Business Offices, ensuring alignment with business objectives.

• Advise on Microsoft 365 Best Practices Provide expert guidance to customers on the optimal utilisation and setup of Microsoft 365 applications, including Teams, OneDrive, Intune, SharePoint, Exchange Online, and mobile device integration.

• Ensure Compliance with DCB1596 Standards Oversee the technical maintenance of DCB1596 compliance, including collaboration with external testing providers to meet regulatory requirements.

• Collaborate on Change Control and IT Security Work closely with End User Computing and IT Security teams to ensure all technical changes follow rigorous change control procedures and receive appropriate approvals.

• Support Data Protection & Information Governance Partner with IT Data Protection teams to ensure that any long-term data retention needs are supported by appropriate backup solutions. Ensure data recovery processes align with Information Governance and records management policies.

• Maintain Operational Health of Microsoft 365 Ensure the security, availability, performance, and reliability of the Microsoft 365 environment while maintaining system interoperability and compliance.

• Microsoft 365 Administration & Support Manage the configuration, administration, and support of Microsoft 365 for both new and existing users, ensuring seamless operations.

• Oversee SharePoint & Web Development Integrations Maintain SharePoint sites, sub-sites, lists, libraries, workflows, and permissions while collaborating with the Web Development team for custom identity integrations as needed.

• Enterprise-Level Microsoft 365 Management Provide technical support and administration for Exchange Online, Teams, OneDrive, mobile access solutions, and related enterprise infrastructure.

• Diagnose & Troubleshoot Microsoft 365 Issues Proactively identify, troubleshoot, and resolve Microsoft 365-related issues, including connectivity and mobility challenges, flagged by monitoring software or reported by staff.

• Engage Throughout Project Life-cycles Utilise broad experience in Microsoft platforms and enterprise technology architecture (Azure/Microsoft 365) to support projects from initiation to completion, ensuring successful implementation.

• Lead On-boarding & User Support Manage and guide users through the Microsoft 365 on-boarding process, troubleshooting deployment issues, and providing tailored support.

• Drive Process & Technology Improvements Design, develop, and refine on-boarding workflows and technology improvements, ensuring an efficient and streamlined deployment cycle.

• Stay Updated on Microsoft Road-map Maintain a deep understanding of the Microsoft 365 ecosystem, keeping up to date with Microsoft’s road map to anticipate its impact on the business and ensure proactive adaptation.

• Foster Cross-Team Collaboration Engage daily with IT teams, sharing technical issue resolution knowledge and promoting best practices for deployment and user adoption.

Person Specification

QUALIFICATIONS / TRAINING

Essential

• Educated to Master's Degree standard or equivalent level of knowledge acquired through experience.
• Attendance of Microsoft Lead courses in appropriate subjects surrounding Office 365 Technology.
• Evidence of continuing professional development.
• Willingness to undertake professional training relating to the role.

Desirable

• Associated Microsoft qualifications in the Office 365 technology.
• ITIL Foundation.

KNOWLEDGE, EXPERIENCE & EXPERTISE

Essential

• Significant practical experience on technical aspects of Microsoft 365 deployments at the enterprise level.
• Have a range of both technical and business-focused skills and experience.
• Extensive knowledge in O365 technologies with experience of two or more of the following: Exchange, SharePoint, One Drive for Business, Teams.
• Significant experience of Power Automate, MS Forms, Bookings.
• Extensive experience of O365 management tools for example, Intune, Azure, AAD, and the other O365 management portals.
• Experience in managing and supporting; OneDrive, Teams, OneNote, Yammer, etc.
• High level demonstrable experience in managing and supporting; SharePoint/Intune implementations, migration and administration functions.
• Experience administering O365, Exchange, Azure Active Directory, Teams, OneDrive and SharePoint environment.
• Experience with data sovereignty situations and options to comply.
• Experienced in providing technical support to IT teams and end-user support to individuals, and previous experience of liaising with Microsoft Premier Support personnel.
• Experience with PowerShell Scripting.
• Ability to understand and implement all elements of NHS Digital's DCB1596 as it evolves.
• Good understanding of Office 365 licensing, and features enabled by each tier.
• Able to manage conflict and complexity.
• Ability to deal with complex queries trust wide and analyse and resolve issues for service users on specialist Software and technical equipment.
• Provide practical training to clinicians/consultants with ongoing use of systems; provide support in technological advancements and up-to-date Training material.
• Able to influence others and negotiate and agree priorities.
• Personal time management.
• Willing to learn new skills.
• Flexible approach to work and a "can do" attitude.

Desirable

• Knowledge of e-mail security such as SPF, DKIM and DMARC, MTA-STS, TLS-RPT.
• Extensive knowledge of enterprise backup systems in particular Commvault Simpana Version 11 and upwards, or Veeam / Barracuda. Including backup and restore procedures, impact on performance and end user experience.

COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES)

Essential

• Ability to establish relationships, maintain contact and communicate effectively with people from a wide variety of backgrounds and with people at all levels in the organisation where expert opinions may differ.
• Communicate with peers and internal support teams with understanding and in a timely manner.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.

Employer details

Employer name

Calderdale and Huddersfield NHS Foundation Trust

Address

The Health Informatics Head HQ

Unit 13 - Ainley Industrial estate

Elland

HX5 9JP

Employer's website

https://www.cht.nhs.uk