Lead Interaction Designer

Job Summary

We're looking for an enthusiastic and talented Lead Interaction Designer to join our User-Centred Design team to support digital products and services in the Primary, Community and Mental Health directorate.

As a Lead Interaction Designer who is user-centred, you will specialise in working out the best way to let users interact with services, in terms of both overall flow and at the level of individual design elements, across more complex services. You will understand the way the internet works, have experience of designing in an agile environment and be driven to help DHCW transform the way it delivers services so that they are simpler, faster and easier to use.

Putting users' needs at the heart of your work, you will make people's interactions with our products and services accessible and as simple as possible.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Main duties of the job

As a Lead Interaction Designer, You Will

• support user researchers and product managers to understand user needs
• lead stakeholder aligning workshops alongside product owners
• map user journey flows and identify patterns
• drive the design direction, supporting the product and delivery teams - working with senior stakeholders and negotiate important design decisions
• design clear, usable, accessible digital and/or app interfaces that work across a range of devices and browsers
• share design outputs with the internal design community for a joined-up experience

About Us

Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care.

Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.

Date posted

04 April 2025

Pay scheme

Agenda for change

Band

Band 8a

Salary

£54,550 to £61,412 a year per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

025-AC074-0425-CVL

Job locations

Hybrid working

Cardiff

CF11 9AD

Job Description

Job responsibilities

As a Lead Interaction Designer you will be an expert practitioner, you will:

• lead and coordinate design work in your team and design solutions that meet user needs
• use research and analytics to understand policy areas and users needs, identify service failures and test different designs
• design collaboratively and in the open, using prototyping to engage your team and stakeholders with the design process and adapting it if necessary
• champion accessibility and inclusion, consider the impact of change: new policies and technologies, and ensure that designs meet legal requirements
• work effectively in a multidisciplinary, agile environment, adapting quickly to constraints and changes in requirements, priorities or user needs
• take a leading role in the User-Centred Design community of practice - guiding, supporting and mentor other designers

Person Specification

Qualifications

Qualifications and Knowledge Essential

• Educated to Masters level or equivalent qualification / experience.
• Evidence of continuous professional development.

Desirable

• FEDIP Senior Practitioner, or equivalent recognised Advanced Professional qualification

Experience Essential

• Proficiency and experience in a designer role at a similar level, working with service owners and product managers to develop design concepts.
• Experience of interpreting evidence-based research and incorporating this into your work, understanding how this research impacts others.

Aptitude and Abilities Essential

• Aware of the collaborative approach consisting of agile practices, processes, and procedures designed to facilitate rapid IT service and product delivery.
• Proficient in the systematic and iterative design of the physical and cognitive interfaces to create an effective user experience in a software system, product or service with attention paid to variety of locations and access devices employed by users.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

Employer details

Employer name

Digital Health and Care Wales

Address

Hybrid working

Cardiff

CF11 9AD

Employer's website

https://nwis.nhs.wales/