Lead Experience Designer, London

At Biglight, we believe your career should be an exciting journey of growth, impact and creativity. We’re offering you an opportunity to shape the future of user experiences for some of the world’s leading brands, while you develop your own path as a leader.

We're a people business that depends on the talent and experience of a remarkable team of specialists to deliver excellent services to our customers. We hire the very best people, regardless of background, and provide an environment where they can develop and grow, whilst working with some of the best brands in the world, including The North Face, Vans and Marks and Spencer.

What’s in it for you

1. Lead exciting, real-world projects: You’ll take the lead on high-profile client projects, guiding teams through research and design processes. From overseeing user research to shaping innovative design strategies, you’ll play a pivotal role in influencing project outcomes and setting new benchmarks for user-centred solutions.
2. See your ideas come to life: At Biglight, your leadership and expertise will have real, measurable impact. You’ll shape user experiences that elevate our clients’ success and drive business transformation, showcasing your ability to balance creativity with strategic objectives to deliver outstanding results.
3. Elevate and inspire: You’ll have the opportunity to mentor and develop others, leading by example and advocating a collaborative culture. You’ll run client workshops, steer the direction of projects, and be a vital part of the agency’s growth, working closely with senior stakeholders to shape the future of experience design.

Skills we admire

1. Curious and innovative: You love to understand behaviours and translate insights into meaningful actions, and you’re continually looking for ways to improve the way you do things.
2. Strong opinions, loosely held: You’re not afraid to make a case and can present your thinking convincingly to clients and stakeholders.
3. Collaborative and creative: You do your best work when working with others to turn complex problems into simple solutions. You’re a clear communicator and understand that design has just as much to do with words as it does with visuals.
4. Organised and self-motivated: You can make decisive decisions and have strong critical thinking skills.

Requirements

What you’ll be doing day-to-day

STRATEGIC LEADERSHIP AND VISION:

• Drive the overall vision for user experience design projects, ensuring alignment with client objectives and user needs.
• Lead the creation of project roadmaps and define clear goals, timelines, and deliverables.
• Collaborate with cross-functional teams to shape the strategic direction for client accounts, focusing on customer journey improvements and optimisation.
• Contribute to the development of Biglight’s design and research processes and advocate for continuous improvement.

RESEARCH AND INSIGHTS:

• Lead the planning and execution of user research activities, including developing research plans, conducting sessions, and synthesising findings.
• Analyse both qualitative and quantitative data to uncover insights that influence key project directions.
• Provide actionable insights to clients, ensuring research findings are translated into strategic design decisions.

DESIGN EXCELLENCE:

• Oversee the creation of key UX deliverables, such as wireframes, prototypes, and journey maps, ensuring high standards across projects.
• Guide the design process from concept through to final implementation, balancing creativity with usability and functionality.
• Advocate for accessibility and inclusivity across all design work, setting a standard for quality and best practices.

CLIENT COLLABORATION:

• Act as the primary point of contact for client projects, ensuring alignment with their business goals and providing expert guidance on user-centred design practices.
• Run workshops, present complex ideas, and facilitate discussions that help clients see the value in the design decisions made.
• Foster long-term relationships with clients, positioning Biglight as a trusted partner and driving repeat business through exceptional delivery and insight.

SUPPORT STRATEGIC THINKING:

• Stay at the forefront of design trends, tools, and technologies, integrating new methodologies to enhance Biglight’s design processes.
• Contribute to Biglight’s thought leadership content by sharing insights from projects, leading internal workshops, or speaking at industry events.

LEARN AND DEVELOP:

• Mentor and guide junior team members, offering feedback and supporting their professional growth.
• Support the Experience Design Director in building a collaborative team culture, helping to develop training programs and onboarding processes.
• Lead by example in terms of work ethic, collaboration, and commitment to excellence.

EXPERIENCE, SKILLS, EDUCATION AND PERSONAL ATTRIBUTES

• 6+ years of experience in UX or experience design, with a proven track record of successful client projects that showcase both design and strategic leadership.
• Expertise with design tools like Figma, Miro, and others, as well as knowledge of testing and user feedback platforms.
• Proven ability to influence stakeholders and present complex design concepts and insights in a way that resonates.
• Strong experience in mentoring and leading team members, with the ability to inspire and elevate the team’s work.
• Demonstrated capability to drive user research initiatives and integrate insights into actionable design solutions.
• Highly organised and self-motivated, with the ability to prioritise tasks and handle multiple projects simultaneously.

At Biglight we encourage applications from candidates of all backgrounds, experiences, and perspectives. We believe that a diverse and inclusive workforce is essential for fostering creativity and achieving our business goals.