Lead Digital Product Manager

NatWest Group; London; On-site; GBP 125,000 - 150,000

Job description

Join us as a Lead Digital Product Manager

• We’re looking for someone to lead the design and digital delivery for our organisation through our mobile app and online banking channel, including experiences, propositions, capabilities, and releases.
• Day-to-day, you’ll lead a team to work collaboratively to provide effortless and end-to-end customer experiences to improve delivery agility and value for end state customers, as well as look after the end-to-end releases with Technology covering all business change governance and activities.
• This is your opportunity to show your leadership and resilience in a role that will have you focus on the delivery of best-in-class mobile experiences in conjunction with our stakeholders.

What you’ll do

In this role, you’ll own the relationship with key stakeholders in delivering new and enhanced journeys, with strategic input and delivery through an agile model. You’ll ensure the delivery of new and enhanced journeys into Online Banking and our mobile app by taking stakeholder requirements and converting them into mobile customer needs.

We’ll expect you to identify digital experiences that can better meet our customers' needs at key moments and resolve pain points, taking into account research on our NPS, complaints analysis, and commercial and risk requirements. You’ll also drive continuous improvement across the domain.

You’ll also be responsible for:

• Developing a collaborative working relationship with all stakeholders across multiple franchises (Retail, Business Banking & Wealth) and functions to the benefit of the business.
• Working with stakeholders to prioritise the work of the team, remove blockers, and develop better ways of working to improve efficiency and quality of everything we do (for our customers and the business).
• Creating the strategic roadmap from the experience backlog based on business priorities to provide a clear delivery vision to the teams.
• Making sure teams maintain the release train, including plans and estimation, managing interdependencies and cross-team synchronisation.
• Improving processes, supporting automation, and helping improve the deployment and management phases of the delivery lifecycle.
• Effectively escalating to address blockers, constraints, and risks and issues resolution to provide the smooth delivery of initiatives.

The skills you’ll need

To be successful in this role, you’ll have proven leadership skills and experience in line management, coaching, and development of others. You’ll have the ability to define and implement strategic direction for future customer experiences. You’ll also have knowledge of digital channels, including mobile, online, and digital propositions, digital marketing, analytics, and customer research.

We’ll expect you to have an understanding of experience management, including journey mapping, UX, and funnel management. You’ll also have experience of design methodology to execute strategic propositions. As well as this, you’ll need strong governance and risk management skills and experience in agile ways of working within a project environment.

You’ll also need:

• Experience of developing creative thinking and innovative, impactful customer experiences and the ability to adapt to quickly changing environments.
• The ability to drive and deliver innovative ideas through Agile ways of working, harnessing digital and technological advances that truly benefit our customers.
• An understanding of how to relate everyday work to the strategic vision of the feature team with a good focus on business outcomes.
• Good communication skills to engage colleagues at all levels and experience in digital delivery and operations.
• Knowledge of how to build and maintain a positive working relationship with stakeholders across multiple franchises and functions at different levels.