Lead Design Program Manager | London, UK

Lead Design Program Manager

JPMorgan Chase & Co. London, United Kingdom

Job Description

As a Lead Design Program Manager in the Experience Design (XD) organization within the Commercial and Investment Bank (CIB), you will play a key role in enabling our multi-disciplinary teams to shape and deliver the user experience of our products and services.

Leveraging your expertise in design, program management and digital product development, you will be a strategic partner to the Head of Design and their team, with a focus on operational effectiveness, driving alignment to business goals and enabling continuous improvements in ways of working to accelerate impact. You will collaborate across design, product, and technology partners, and leverage tools, methods, and processes to help translate design deliverables into measurable business outcomes. Your effective communication across teams will reinforce design as a critical business driver and, by utilizing data-driven insights, you will contribute to driving alignment across teams, improving outcomes, and ultimately improving our clients' experience of the CIB's products and services.

Responsibilities

• Create, own, and execute the Design Operating Model for the group, including documentation for design processes, guidelines, and best practices
• Build trusted partnerships to understand needs and priorities across a portfolio/organisation. Utilize data-driven insights, collaboration, and facilitation methods to understand business problems and define opportunities to drive value, impact and foster a deeper understanding of design's contribution to business outcomes
• Organize programs and portfolio/s with rigor and efficiency, translating business needs into actionable plans, ensuring that investment, resources and deliverables are aligned with the highest priority business initiatives
• Create and deliver effective leadership and partner reporting, as well as monthly updates on resource utilization and forecasts.
• Facilitate communication and collaboration across distributed design and partner teams. Share and leverage insights from the broader design program management network to drive efficiencies at scale
• Lead improvements in agile ways of working, in design and with cross-functional partners, that have measurable and scalable business impact. Drive continuous process improvements that accelerate delivery by enabling teams with the tools (Jira), methods, and metrics that drive empowerment and productivity. Provide guidance and support to teams to drive quality and speed.
• Assess risk controls and procedures relative to team health, productivity, resourcing, program delivery, and financials. Facilitate optimal escalation and resolution.
• Where applicable, oversee project timelines, track progress, and ensure deadlines are met, while managing project timelines, budgets, and resource allocation
• Research and recommend new tools, technologies and ways of working to enhance the design process, sharing best practices and templates from other teams.
• Organize training sessions, workshops, and teach backs to upskill the design team, and facilitate user feedback systems for gathering insights and actioning improvements.
• Drive innovation and continuous improvement in design processes, supporting special projects, offsite organization, and content creation.

Required qualifications, capabilities, and skills

• Experience creating and implementing effective operating models that drive measurable business efficiency and productivity
• The ability to communicate effectively with senior leadership to elevate the perceived value of UX as a critical business driver. A confident facilitator, communicator, and cross-connector of people, information, and ideas
• Experience in Design Program Management, User Experience Design, Design Operations, Product Delivery, or Operations role dedicated to improving design delivery within a cross-functional, cross-location, agile product delivery environment
• Experience navigating complex matrix organizations, anticipating and resolving blockers, and influencing at all levels
• Knowledge of the end-to-end product design process, design and delivery workflows, design systems, tools (Figma, Jira, Confluence), and agile delivery methods
• A growth mindset with enthusiasm for scaling design delivery and enabling data-driven decision-making through innovation, experimentation, and design thinking.

Preferred qualifications, capabilities, and skills

• Professional qualification in Lean Project Management, Agile/Scrum Certification, or Product Management
• Knowledge and understanding of design and product development processes, workflows, and tools. Knowledge of service design principles, research methods, systems thinking, and experimentation practices is a significant advantage

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.