Lead Customer Account Coordinator

Company: Safran Seats

Job field: Customer services and support

Location: Cwmbran, Wales, United Kingdom

Contract type: Permanent

Contract duration: Full-time

Professional status: Employees / Staff

Are you interested in working at the business end of Aerospace, where airline brand meets innovative passenger experience? Then your next opportunity could be with Safran Seats, an industry award-winning, premium designer and manufacturer of First and Business Class seating and technology. Our passenger experience prides itself on innovation, customization, quality, and industrial design.

At Safran Seats, we are unique within aerospace, as we interface with both the world's biggest airlines and airframers alike, with the largest seats portfolio of all seats suppliers. One day you could be liaising with one of the world's largest airframers, and the next, some of the biggest airline brands around the world!

In the UK, Safran Seats specializes solely in the First Class and Business Class seating markets for wide-body aircraft, with industrial and engineering teams in Cwmbran and Newport, Wales, and Brackley, England.

The Lead Customer Account Coordinator is responsible for establishing and maintaining relationships with customers by ensuring all customer requirements in relation to spare parts are completely met in a timely manner.

Key Responsibilities

1. Assist in the direction of daily activities of the Customer Service Representatives.
2. Assist in the creation of an atmosphere that promotes the development of new concepts, ideas, and methods to support continuous improvement in the department.
3. Assist in the distribution and monitoring of departmental activities, including adherence to company/departmental practices, procedures, and policies.
4. Assist the Front Office Manager in the management and development of all Customer Services Representatives to ensure customer satisfaction and balanced workloads.
5. Assist the Front Office Manager with the daily/monthly KPIs and goals for the department and contribute to the overall achievement of those goals and objectives. This includes assisting with the creation and maintaining the department's performance metrics.

Job Requirements

1. Must have advanced level knowledge of Microsoft Office software products.
2. Must have the ability to efficiently perform multiple tasks simultaneously.
3. Must be able to interface with all departments within the company, as well as multi-cultural outside customers.
4. Experience in a customer-related area or proven ability to work well with customers required.
5. Ideally, a minimum of two years of experience within the Safran Seats GB organization.

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to hear from you!

As a valued member of our team, these are just a few of the benefits you'll receive:

1. 25 days holiday + UK Bank Holidays.
2. Benefits Programme, with a number of schemes such as cycle to work, technology savings, retail discounts, and access to private healthcare.
3. Career Progression opportunities such as company sponsorship and further training courses.
4. Family-friendly policies including maternity, paternity, adoptive parents, shared parental leave, parental leave, and flexible working.
5. Equality & Diversity initiatives with internal groups for workplace engagement and involvement.
6. STEM engagement with schools, colleges, and universities and Charitable activities for all.

Please apply and submit your CV today! Once your CV has been reviewed, we will contact you with the next stages.

We want Safran Seats to be a workplace where everyone feels valued, can be themselves, and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Safran Seats an inclusive place to work.