Lead Client Care Co-Ordinator

At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.

Hours: Full time, 37.5 hours per week

Salary: £30,321.51 - £33,353.66 (depending on experience and skills)

What can we offer you:

• Financial Reward: Take advantage of a competitive salary with opportunities for progression, up to 5% employer pension contribution and thousands of perks through Blue Light card!
• Health and Wellness: Access to a 24/7 Employee Assistance Programme, Doctor Line for over-the-phone GP consultations, and dedicated Mental Health First Aiders.
• Work-Life Balance: Enjoy a set schedule, a Birthday Bonus day off, and competitive family-friendly benefits.
• Career Development: Paid training, opportunities for accredited apprenticeship programs, and potential for career progression.

A great opportunity to start a career and take that next step into management.

We are looking for a Lead Client Care Coordinator to join our West London team and play a vital role in delivering a safe, consistent, and sustainable service to our clients. Reporting to the Operations Manager, the Lead Client Care Coordinator will provide leadership and support to a team of Client Care Coordinators, ensuring exceptional service at every stage of a client’s treatment journey.

This is a fast-paced and varied role, requiring a confident and experienced individual with excellent communication and leadership skills. You will ensure that our clients receive the best first impressions, tailored support, and swift access to treatment.

Empower a team, transform lives, and shape the future of exceptional client care.

We’re proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age.

We consider applications as we receive them and reserve the right to close adverts early where we have received a sufficient number of applications. If you feel this is the role for you, why not apply now to ensure you're considered for this role?

Please note, if you do not upload a CV or Resume, your application will not be considered.
This role is not eligible for sponsorship and successful applicants must have the right to work in the UK from day one of employment.