Lead Business Process Automation Analyst (Hybrid)

Job Summary

Works independently with senior level business partners within the business function to align solutions with business strategies. Oversees the identification and communication of business needs and the translation of these needs into understandable requirements. Determines if internal or external solutions exist or whether new solutions are needed. Works with key technology and/or department analysts to determine if these solutions impact existing work processes and systems. Partners with appropriate resources to accurately prioritize, analyze, and document business processes. Provides input surrounding buy vs. build decisions for possible solutions. Identifies opportunities for improvement/enhancement, and negotiates agreements and commitments between business partners and IT from requirements gathering to the final implementation. Responsible for the more complex work and assignments typically required of a business analyst. Provides leadership, coaching and development to junior business analysts.

Job Duties and Responsibilities

• Serves as the relationship manager and oversees a portfolio of projects for one or more lines of business. Acts as an expert in the business units supported, and has an understanding of IT and Operations capabilities. Facilitates the alignment of business strategy and delivers roadmaps for business units represented.
• Builds, maintains, and manages stakeholder relationships. Educates the IT and Operations organization on the direction of the business.
• Analyzes business partner's operations to understand strengths and weaknesses to determine opportunities to innovate and improve the customer experience. Understands and develops appropriate business models to represent business requirements and meet business needs. Understands the difference between a requirement and a desire or want.
• Develops business models to represent requirements, such as use cases, business process flows, and data flow diagrams.
• Obtains, captures, and validates needed information from stakeholders to form requirements through various analysis techniques. Responsible for requirements management, approval, change, and traceability.
• Participates in negotiation of agreements and commitments. Facilitates communication between business units and IT from initial requirements to final implementation. May make recommendations for buy versus build decisions.
• Maintains a current knowledge base and understanding of business industry trends. Leverages IT and VMO partnerships to bring solutions to business units supported and enhance the enterprise's competitive edge. Contributes to business ideation and concept development as required.
• Works on multiple projects as a project team member, occasionally as a project leader. Evaluates and identifies project complexity, assumptions, constraints, and dependencies.
• Participates in planning sessions with business units to improve business processes. Understands, documents and contributes to continuous improvement of business/IT value streams. Acts as a value stream subject-matter-expert to IT and the business.
• Provides leadership, guidance, development and coaching to junior business analysts. May be asked to provide input to performance management without direct supervisory responsibilities of other resources.
• Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
• Performs other related duties as required.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Synovus is an Equal Opportunity Employer supporting diversity in the workplace.

Minimum Education:

• Bachelor's degree with a focus on Economics, Finance, Communications, Computer Science, Information Systems or an equivalent combination of education and experience.

Minimum Experience:

• 8 years of work related experience within the financial services industry.

Required Knowledge, Skills, & Abilities:

• Expert knowledge of the industry's standard business practices, products, and services.
• Highly independent in thinking and framing problems.
• Exceptional analytical, problem-solving, and conceptual skills.
• Highly proficient in MS Word, MS Excel, MS PowerPoint, Visio.
• Exceptional verbal and written communication skills.
• Ability to blend creativity, problem solving, and technical skills for refining existing theories or developing new approaches.
• Ability to present and explain technical information in a way that establishes rapport, persuades others, and gains understanding.
• Ability to communicate needs and schedules to IT and clients.
• Ability to establish and maintain a high level of customer trust and confidence.
• Strong teamwork and interpersonal skills at all levels of management.

Preferred Knowledge, Skills, & Abilities:

• Bachelor’s degree in Computer Science, Business Administration, or other related field—or equivalent work experience.
• 3+ years experience with an automation software platform – Blue Prism, Power Automate preferred.
• 3+ years of project or program management experience.
• Demonstrated project management skills and familiarity with Agile and scrum philosophies and techniques.
• Financial Sector experience.
• Agile certifications (CSM, CSPO, SAFe).
• Certified Business Analysis professional or other relevant industry designation.